Louis taking the financial hit for all of us. One of the few people that are “famous” I would buy a coffee if I were to see him on the street.
He seems mean spirited and just a bit unstable to me, but I think that’s just an encode/decode mismatch in communication styles. What’s important is he can speak the truth to power AND BE HEARD. And for that I will absolutly cheer that crazy bastard on.
I wouldn’t say it’s a “financial hit”. He has specifically worded his YT video to make it seem as if he will hire a lawyer and take Samsung et al to court. But in reality he is definitely planning on filing this in a local small claims court.
Still want to see him win because honestly he deserves it and fuck Samsung. But he does tend to be a bit over dramatic in his videos for the clicks/viewership 😂
But in reality he is definitely planning on filing this in a local small claims court.
Which is arguably better, because it demonstrates to other people how they too can fight back.
And since the value is low, small claims Courts are specifically made for that.
See, that’s cool for a bit but there’s a reason I aimed for the level of fame called Wait Who Do You Say You Are? Who? What The Hells Is That Famous For? It’s nice being able to disappear into a crowd.
Small claims court is likely where this is filed. So, it’s very likely he will get the desired outcome.
edit: ended up watching video on yt at 2X. It is indeed his plan to file suit in small claims court, or as he puts it in his email, “Justice Court of Travis county, Texas” if his demands to replace at current market value or provide replacement are not met.
The video implies he is willing to spend time and money that exceeds the cost of drive to get the outcome desired. But I think that’s more of a performative statement since it’s going to small claims which has very reasonable case fees and can defend self.
But I think that’s more of a performative statement
Should it somehow go beyond that, somehow, I have little doubt Louis will put his money where his mouth is. He’s paid $10.000 bounties to people demonstrating they can crack locked firmware, and done lots of other things.
It can absolutely be both though. He knows his reputation, and it’s a performance to add to it, but it’s not exactly harmful or anything.
Just had a similar thing happen to me. Bought some WD reds. Two drives were DOA. Since no drives were available to replace them, I could return for a refund. Then had to buy drives when they were in stock again at double the price.
It’s like DoorDash giving you a partial refund and not actually getting you what you ordered when there is a fuckup by the restaurant.
How satisfied are you with your customer support? I didn’t get what I fucking ordered!
doordash is a horrible example…
they do nothing but keep you lazy… they don’t make the food, package the food, or see the food… that’s the restaurant’s problem, not doordash
that said, don’t use doordash… or Uber…
Well, it’s definitely tangential. The only overlap is how their refunds don’t actually fix anything and there is no path to actually addressing the original customer intent. A new order would be more money, and a gamble on the same error happening (maybe even intentional neglect by the people at the restaurant). And having to go out and get it yourself breaks the whole reason you engaged with the company at all.
It’s a very broken customer service system they have. And it has to be that way to keep their margins.
I think doa refund is kind of fair. Should compensate you a little for wasting your time but you’re made whole. RMA though feels like they should replace.
Yeah for sure. Didn’t lose any money. Just a bit frustrating that I didn’t have the option to leave an RMA open and replace the DOA drives when there was stock. It was either refund or store credit.
Yeah, good thing our time is not worth anything. And if those drives are ordered for a project? Eh you got your money back 4 weeks later so what are you to complain about?
Really this is why things are so bad, we all take this shit and think its fine. If I stole your wallet and you caught me, be returning it does not make the event not happen.
If I buy a thing, and its DOA the very min is money back and most of the time if that is the case there better be a fucking amazing reason for that. If I spend time, money and effort to first buy a thing then jump though hoops when it does not work I am not made whole by “undoing” that transaction. I have spent many many many hours on hold and texting support chats when bad products are shipped, those are not done to get my $ back, they are to get what I needed when I paid for the thing. If after all that they think I will not burn and salt the very earth the company sits on by giving me my money back, they don’t understand. I have and will refuse money back, I will and have paid money to make sure I get what I ordered and if they will not send me a working thing, I will never do business with them again while making sure anyone I can talk to knows what they did.
And before you think I don’t get the other end of the relation ship, I for many years did RMA and or warranty work for places like Cisco and Lenovo. I don’t expect mistakes to never happen, I don’t expect everything will show up without issue, I don’t expect instant results. But I hold places to the same standards I was held to, if I could not fix the thing I had to return to try again, and again, and again until it was fixed. I have never once been able to just say fuck it and give the person the money value of the device and walk away (in fact there where times where my company spent several times the devices value on the service).
I haven’t bought WD since they lied about the SMR horseshit.
I admire this guy’s stubbornness. Sadly, even if he ends up winning, Samsung probably won’t feel this at all.
I totally agree, but maybe it’s gonna inspire other people to do likewise. David doesnt have to be alone against Goliath anymore ^^Cheers
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No, no I don’t think I will.
archive.is is the one with the horrible new google captcha right? (the one that requires phone scan)
No idea.
Get em Louis
Fuck the chaebol
I had the same case when the prices weren’t as absurd then, so I just paid 20 Euros extra, not that bad, but now… I will likely this issue again (like he has), because the SSD in question is defective again, I really hope he has success, it’s still within guaranty for some time so I wait how this turns out (until short before guaranty is gone).
Yeah he is trying to hit them where it really hurts, their reputation.
Samsung is one of the biggest single entities on earth. They paid out two billion in class action settlements on their shitty ice makers alone and recouped their costs by selling the same shitty ice make in repairs.
Samsung’s reputation cannot be hurt. Their pockets are bottomless and they have a hand in every single industry on the planet.
Rossmans case won’t even go higher than lower management.
He is doing more than you or I. To the normies they hear the right to repair guy is suing them and then they might consider not getting the new galexie book f13.
I experienced something similar with a GPU when coin mining made the prices explode.
But I knew they would do that, because the law here is not designed for prices to suddenly explode out of proportion.
So you are only refunded the original price of purchase, which would normally be fine.This resulted in me using a low end GPU (unsuitable for mining) for almost a year, because I refused to pay the inflated prices for a proper GPU.
I’m sorry to say, but I doubt Louis Rossmann can win this case, because it is not generally feasible to make the law so the customer can demand a replacement, because a replacement isn’t always possible, which is why the seller can fulfill obligations with a refund of the price paid.
If new products had come out at lower prices, a refund is normally a great deal for the customer. But currently in this case it is not.
