Just had a similar thing happen to me. Bought some WD reds. Two drives were DOA. Since no drives were available to replace them, I could return for a refund. Then had to buy drives when they were in stock again at double the price.
Well, it’s definitely tangential. The only overlap is how their refunds don’t actually fix anything and there is no path to actually addressing the original customer intent. A new order would be more money, and a gamble on the same error happening (maybe even intentional neglect by the people at the restaurant). And having to go out and get it yourself breaks the whole reason you engaged with the company at all.
It’s a very broken customer service system they have. And it has to be that way to keep their margins.
I think doa refund is kind of fair. Should compensate you a little for wasting your time but you’re made whole. RMA though feels like they should replace.
Yeah for sure. Didn’t lose any money. Just a bit frustrating that I didn’t have the option to leave an RMA open and replace the DOA drives when there was stock. It was either refund or store credit.
Yeah, good thing our time is not worth anything. And if those drives are ordered for a project? Eh you got your money back 4 weeks later so what are you to complain about?
Really this is why things are so bad, we all take this shit and think its fine. If I stole your wallet and you caught me, be returning it does not make the event not happen.
If I buy a thing, and its DOA the very min is money back and most of the time if that is the case there better be a fucking amazing reason for that. If I spend time, money and effort to first buy a thing then jump though hoops when it does not work I am not made whole by “undoing” that transaction. I have spent many many many hours on hold and texting support chats when bad products are shipped, those are not done to get my $ back, they are to get what I needed when I paid for the thing. If after all that they think I will not burn and salt the very earth the company sits on by giving me my money back, they don’t understand. I have and will refuse money back, I will and have paid money to make sure I get what I ordered and if they will not send me a working thing, I will never do business with them again while making sure anyone I can talk to knows what they did.
And before you think I don’t get the other end of the relation ship, I for many years did RMA and or warranty work for places like Cisco and Lenovo. I don’t expect mistakes to never happen, I don’t expect everything will show up without issue, I don’t expect instant results. But I hold places to the same standards I was held to, if I could not fix the thing I had to return to try again, and again, and again until it was fixed. I have never once been able to just say fuck it and give the person the money value of the device and walk away (in fact there where times where my company spent several times the devices value on the service).
Just had a similar thing happen to me. Bought some WD reds. Two drives were DOA. Since no drives were available to replace them, I could return for a refund. Then had to buy drives when they were in stock again at double the price.
It’s like DoorDash giving you a partial refund and not actually getting you what you ordered when there is a fuckup by the restaurant.
How satisfied are you with your customer support? I didn’t get what I fucking ordered!
doordash is a horrible example…
they do nothing but keep you lazy… they don’t make the food, package the food, or see the food… that’s the restaurant’s problem, not doordash
that said, don’t use doordash… or Uber…
Well, it’s definitely tangential. The only overlap is how their refunds don’t actually fix anything and there is no path to actually addressing the original customer intent. A new order would be more money, and a gamble on the same error happening (maybe even intentional neglect by the people at the restaurant). And having to go out and get it yourself breaks the whole reason you engaged with the company at all.
It’s a very broken customer service system they have. And it has to be that way to keep their margins.
I think doa refund is kind of fair. Should compensate you a little for wasting your time but you’re made whole. RMA though feels like they should replace.
Yeah for sure. Didn’t lose any money. Just a bit frustrating that I didn’t have the option to leave an RMA open and replace the DOA drives when there was stock. It was either refund or store credit.
Yeah, good thing our time is not worth anything. And if those drives are ordered for a project? Eh you got your money back 4 weeks later so what are you to complain about?
Really this is why things are so bad, we all take this shit and think its fine. If I stole your wallet and you caught me, be returning it does not make the event not happen.
If I buy a thing, and its DOA the very min is money back and most of the time if that is the case there better be a fucking amazing reason for that. If I spend time, money and effort to first buy a thing then jump though hoops when it does not work I am not made whole by “undoing” that transaction. I have spent many many many hours on hold and texting support chats when bad products are shipped, those are not done to get my $ back, they are to get what I needed when I paid for the thing. If after all that they think I will not burn and salt the very earth the company sits on by giving me my money back, they don’t understand. I have and will refuse money back, I will and have paid money to make sure I get what I ordered and if they will not send me a working thing, I will never do business with them again while making sure anyone I can talk to knows what they did.
And before you think I don’t get the other end of the relation ship, I for many years did RMA and or warranty work for places like Cisco and Lenovo. I don’t expect mistakes to never happen, I don’t expect everything will show up without issue, I don’t expect instant results. But I hold places to the same standards I was held to, if I could not fix the thing I had to return to try again, and again, and again until it was fixed. I have never once been able to just say fuck it and give the person the money value of the device and walk away (in fact there where times where my company spent several times the devices value on the service).
I haven’t bought WD since they lied about the SMR horseshit.