So to preface, I only really use doordash when I’m sick and I want to get food without spreading whatever I have. So I don’t open the app much. I just noticed that dominos is on the doordash app in my area. Why in the world would anyone ever doordash a dominos pizza when they already do delivery anyways? That just seems like a great way to burn a bunch of extra money for a worse service.
Because the user flow sucks and every place has their own shit, including their own apps or shitty web UI, you need to make an account or give email/phone to yet another place that will abuse it, their services don’t have order tracking etc.
The UI and userflow through a single app is preferable to dealing with each individual app/service each restaurant make us use. Why doesn’t door dash hook the restaurant drivers up to the door dash system, instead, and only use doordash drivers for overflow at peak times?
Some restaurants’ websites don’t put in a place for a tip. I don’t have cash. DD it is.
For your specific example, Dominos still does 100% of its own delivery, even when ordered through a third party app. When you order Dominos through Doordash, the person who shows up is a Dominos franchise employee wearing a Dominos uniform. Domino’s was exclusively first party delivery up until 2023, when they partnered with Uber Eats under this framework (we’ll let your app access our stores if we still handle the delivery itself), and they added Doordash this month and are currently rolling it out to all locations.
Conversely, I think Papa Johns (?) has offloaded all of their delivery to Doordash. I remember ordering from their app and a DD driver rolling up.
Can confirm at least my local papa johns is 100% 3rd party deliveries. Worse, I was waiting in the store once and multiple drivers came in for a pizza that had already been picked up. It sounded like it was a common occurence, so clearly the system wasn’t working great.
Pizza place doesn’t deliver to my area. Uber eats does.
That depends on the worse service? In my neighborhood it would be the delivery. Imagine ordering, giving advance notice even, and then the food arriving more than an hour late and long cold because the driver decided to dropoff the food in a way most convienient for himself to drive.
I rather not use a 3rd party app but sometimes i get sick and need something brought over.
Delivery app coupons
Phone is ewwww, thumbs go brrrrt
While I do call, it’s frustrating that the call adds a significant opportunity for order error. I don’t use DoorDash, but many places don’t have a competent online system, or one at all.
Fuck DD as a company, but…
Usually if I use DD it’s via company benefits so I don’t even have to pay for it - that’s one reason.
Some places near me only let you order delivery by phone and I have to call like 10 times to get through because it’s busy.
Some places near me just schluff delivery off to DD anyway, so I might as well use DD to begin with.
As others have said, some places also won’t deliver to me. I’m about 5 minutes outside of city limits so a lot of in-house delivery places refuse to deliver to me even if I offer extra money (I’ve tried). DD doesn’t seem to care about that extra distance.
Related, Dominoes won’t deliver to me, but they will deliver across the street from me to a parking lot if I place a pin. It is more dangerous for their driver to go there and have to take an unprotected left back to the store versus a right from where I live, but 🤷♂️
Doordash support is absolutely the worst. My credit card gives me free credits towards Doordash every month, but for some reason I can’t use it, and calling doordash and speaking with support is a nightmare. I have been given ever excuse possible about what the problem is, without any effort taken to actually address it.
I don’t necessarily blame the support agents, they just don’t seem to have any ability or knowledge to actually look into account level issues, which is a company issue. Trying to debug the issue, you start to notice a lot of other weird things with the app and their processes which seem like things are held together with shoestrings behind the scenes. At this point I have just given up, since I felt like I spent more effort on the phone with their support than the credits are actually worth.
If I order on Doordash and my order arrives with missing items, all I have to do is press like 2 buttons to get refunded. The one time I ordered directly from the store, they forgot my sandwich, and now I’m on the phone for 10 minutes trying to figure out how to get my money back.
For this reason, I will always order via Doordash instead of directly through the restaurant.
I wonder what that kind of quick response from Uber ends up costing restaurants and drivers in the long run. There are fraudulent claims to consider, but even when real mistakes are made, Uber has no way of knowing whether the order was complete when it was picked up. Probably makes it hard for restaurants to troubleshoot if there’s been a real error, because they don’t know that driver, so they can assume the driver is at fault and move on. I wonder jf Uber takes the refund out of its own slice or punishes both the restaurant and the driver?
(This is in no way about you and your refund, I’m just interested in how the policy ultimately affects quality in restaurant delivery.)
Now that I think of it, if you mark an item as missing, Doordash asks if your bag was sealed when it arrived. It’s not a perfect system, but I guess that can help narrow down who’s at fault.
I wouldn’t call it being lazy but when one app already contains your payment details and is a familiar interface why go through the hassle of ordering on the restaurant site which may not allow ordering without an account or have a horrid order portal?
Spending extra money for generally worse service to save a couple minutes of typing is actually the epitome of laziness.
Why order online at all? I call them, on the telephone. I assume they’re answering on a landline.
Then I say “Heeeeeey, I want a pizza, here’s my address, make it happen, captain!”
And then we need to get more info, because saying “here’s my address” doesn’t actually give them my address, and they still need to know size and toppings.
But then they tell you an estimated wait. Eventually they send out a driver. If the wait is 15 minutes longer than the estimated wait, you call back, and be polite. You just say “heeeey, just checking on my order?”
And they say “Oh shit! Tony was smoking crack behind the dumpster again! We’ll run yours out asap!”
And then you get your pizza.
Because some people don’t like to make phone calls.
I refuse to use these services because they stiff the restaurant and delivery person and charge me an extra fee. I either go out or cook at home. But I know that’s not always for everyone.
The online ordering system fritzes out at the last step and I’m not about to call and talk to them.
Because doordash works and delivery doesn’t.
I ordered from Pizzahut’s website and they just sent it to doordash…
I think I remember once Dominos (not sure if I remember correctly) was busy so instead of sending their regular delivery driver, they just sent it to doordash to complete the delivery… 🤷♂️
Everything is doordash now
Chinese restaurants
Ramen places
Literally everything
Edit: Also even BESTBUY uses Doordash now… (do not order electronics delivery through bestbuy, even if you use their website, they will still send it to doordash)
