So to preface, I only really use doordash when I’m sick and I want to get food without spreading whatever I have. So I don’t open the app much. I just noticed that dominos is on the doordash app in my area. Why in the world would anyone ever doordash a dominos pizza when they already do delivery anyways? That just seems like a great way to burn a bunch of extra money for a worse service.
Doordash support is absolutely the worst. My credit card gives me free credits towards Doordash every month, but for some reason I can’t use it, and calling doordash and speaking with support is a nightmare. I have been given ever excuse possible about what the problem is, without any effort taken to actually address it.
I don’t necessarily blame the support agents, they just don’t seem to have any ability or knowledge to actually look into account level issues, which is a company issue. Trying to debug the issue, you start to notice a lot of other weird things with the app and their processes which seem like things are held together with shoestrings behind the scenes. At this point I have just given up, since I felt like I spent more effort on the phone with their support than the credits are actually worth.