infrastructure in general - even beyond IT. No one sits at home thinking: The sewer system is great! How reliably my shit vanishes from my toilet! Until it doesn’t.
Water supply is even more important than have a reliable shit hole. Without water our entire existence goes out the window. No flushing toilets, no washing hands, no drinking water, no cooking, no cleaning, and no bathing. I’ve had power, sewage, and water be unavailable several times. Water is by far the worst. I’d take a week long power outage or a few days without sewage over water being out for a single day.
Here is a recent ticket my team just got. I was honestly suprised how pissy it got.
Hopefully this is the easiest request you’ve had of the day. This is a request from my C-suite. Since we’ve looked at the network and everything ‘looks good.’ But they have asked us to take another look given the continued complaints from the vendor (see attached email) I’m escalating to the NE team so the “experts” can validate that there isn’t any code or anything that would be causing this cart to have faulty connections.
I mean, it’s definitely condescending, but it’s also dripping with “I was directly told to do this by someone who has the authority and the attitude to fire my entire department on a whim. I don’t think this will help, but I’m doing this specifically as CYA so I can get back to what I actually need to be doing instead.”
I don’t even hear the condescension when I read it. I just hear someone that’s incredibly annoyed at having to go through the motions for the bosses boss.
Network Administration.
If the network and servers all work: What are we paying you for?
If the network or one of the servers are down: What are we paying you for?
infrastructure in general - even beyond IT. No one sits at home thinking: The sewer system is great! How reliably my shit vanishes from my toilet! Until it doesn’t.
Water supply is even more important than have a reliable shit hole. Without water our entire existence goes out the window. No flushing toilets, no washing hands, no drinking water, no cooking, no cleaning, and no bathing. I’ve had power, sewage, and water be unavailable several times. Water is by far the worst. I’d take a week long power outage or a few days without sewage over water being out for a single day.
Here is a recent ticket my team just got. I was honestly suprised how pissy it got.
I mean, it’s definitely condescending, but it’s also dripping with “I was directly told to do this by someone who has the authority and the attitude to fire my entire department on a whim. I don’t think this will help, but I’m doing this specifically as CYA so I can get back to what I actually need to be doing instead.”
I don’t even hear the condescension when I read it. I just hear someone that’s incredibly annoyed at having to go through the motions for the bosses boss.
The “experts” part felt condescending to me. In a very “I know better than you, but you have the title so I have to defer to you” way.