• 𝕾𝖕𝖎𝖈𝖞 𝕿𝖚𝖓𝖆
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        227 months ago

        You’re either the kind of person who reads their emails in real time and freaks if that little blue number ever reads “2” or you’re the kind of person who selects their entire inbox and marks it as read twice a decade.

        My wife is the former. I am the latter. I get too much junk. I go through my inbox a few times a day, read what looks important, and ignore the rest. I have 2,174 unread emails in my inbox and a folder called “auto junk” with 5,116 in it.

  • @ricecake@sh.itjust.works
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    997 months ago

    I’ve never understood the people who seem to not get that some people actually don’t mind scanning their stuff and putting it in bags, and insist that that’s the line between what the customer does and the employee. They also used to carry your groceries to the car for you, and you can also get them to pick everything up, bag it and bring it to your car or house. It’s not like the checkout process is the special part that can’t change.

    Yeah, they want to save money by having fewer people get more customers checked out faster. I don’t really care since the part I like, getting finished at the store, happens faster.

      • @Fisch@discuss.tchncs.de
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        157 months ago

        so the store won’t need to pay for cashiers just standing around.

        Aren’t walmart employees also required to stand all day? Kinda insane to me that they’re not allowed to just sit down

      • tinyVoltron
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        77 months ago

        I don’t think I’ve ever seen a Walmart cashier without a line. Doesn’t matter how many cashier lanes and self checkouts are open. Find it hard to belief they are ever able to just stand around.

          • @Mouselemming@sh.itjust.works
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            17 months ago

            But in the end won’t it be the cashiers who will suffer/be blamed, instead of management hiring another one to help carry the load? I mean, even if you ask to speak to the manager, and wait for them, and say, “obviously you’ve understaffed this shift, so you need to open a register yourself and start ringing people up, you can start with me,” they are just going to blame the poor cashier who got stuck with Grandma’s coupons and check-writing or whatever. Or if they are decent, they’re already working a register, and it’s someone higher up who refuses to hire more staff, despite having a “ghost job offer” that sits out there to look like they’re hiring.

    • @toynbee@lemmy.world
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      257 months ago

      I love self checkout. Conversation with strangers is difficult, slow and often not fun. Separating that aspect from checking out is the best customer service a lot of stores offer.

      Some stores near me are removing or disabling self checkout. Apparently this better serves the customer. Can’t quite see how taking away options improves things, but …

      • @ScoopMcPoops@lemmy.world
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        127 months ago

        It doesn’t, it’s because people shoplift at self checkout all the time and the big retailers can’t figure out how to stop it. Almost every shop in my town forces you to do self checkout, they don’t even have cashiers most of the time. Last time I was at my local walmart they had like 6 self checkouts and 4 cashiers just standing there staring at everyone trying to find shoplifters. They still can’t find them though lol.

        • @Furbag@lemmy.world
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          117 months ago

          Which is bizarre, because shrinkage due to theft at all major retail chains is at historic lows, but they keep complaining that they can’t make any money due to rampant shoplifting. Then you look at their profits for each fiscal year and wonder what their deal is if losses due to shoplifting have never been lower and profits have never been higher?

          It’s an easy scapegoat to justify closing low performing stores. It essentially shifts the blame onto the community, rather than the greedy suits.

        • @toynbee@lemmy.world
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          57 months ago

          Well, this can’t possibly be the case. The giant corporations who assuredly only have my best interests in mind tell me it’s what I want, not what they want.

        • Aviandelight
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          47 months ago

          I dare say that the shoplifters aren’t even bothering going through the self checkout as a pretense.

      • @Mouselemming@sh.itjust.works
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        7 months ago

        I respect your preference, and for some people it could even be considered a “reasonable accommodation.”

        But I prefer to have the person who does this all day whip through the scanning and bagging while I pay up. It may not be rocket surgery, but good cashiers have an efficiency of eye/brain/hand motion that I can’t match. Especially when there’s multiples of the same item, their machine trusts them to do it the efficient way rather than scanning and weighing each item. Or having the produce codes at their fingertips without stopping to read them. And since all machines have little quirks, it’s helpful to know exactly where to apply “percussive maintenance.”

        I am comfortable speaking with strangers, so I always thank them and wish them a good day. And I don’t stand for entitled assholes giving them shit, either.

        Having both options is best and should be part of ADA compliance.

    • @grue@lemmy.world
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      7 months ago

      The check out is the part where the actual sales transaction occurs. It really is materially different from those other services you mentioned.

      Also,

      I don’t really care since the part I like, getting finished at the store, happens faster.

      That was true until they realized they could enshittify by closing all the regular check-outs and force everyone into it. Now it’s just as slow as full-service used to be.

      • @ricecake@sh.itjust.works
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        17 months ago

        check out is the part where the actual sales transaction occurs. It really is materially different

        Like a vending machine? Or the gas station? Or the grocery pickup, where I pay online?
        What makes a human being present for me giving my money to a machine different if it’s a grocery store as opposed to one of those?

        Sorry your experience sucks. Stores near me regularly have both open and the self checkout is invariably significantly faster. It’s not like I just didn’t notice that something I do several times a week actually sucks.

    • @ColeSloth@discuss.tchncs.de
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      07 months ago

      That’s not the actual animosity towards things like self checkout, most of the time. It’s a distaste for a large corporation to replace jobs with automation. Sure, it’s a menial job, but it was still an ability for someone to have a job if they needed one.

      Labor shortages go up and down with time and what a lot of younger people don’t really understand was that sometimes the country would go years with it being hard to find any job. Even a bad one. The last 15 years have been pretty easy to find work, so a lot of the younger people can’t really know what it was like when you could go a long time just trying to find a job.

  • @RememberTheApollo_@lemmy.world
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    637 months ago

    My parents refused to use the self-checkout because “They take people’s jobs.”

    They were hardcore republicans perfectly happy to make sure those jobs got paid shit.

  • @A_Random_Idiot@lemmy.world
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    607 months ago

    I mean, walmart could easily fix that by having fucking cashiers.

    At the walmart I go to they put in like 60 self checkouts and have, maybe, one cashier running at a time.

    I don’t mind self checkout as a concept. Its fine if you are just buying a couple things, or something you might be personally embarassing for you… but they are not a replacement for cashiers.

    Cashiers and belts are needed to handle bigger purchases like monthly groceries and shit.

    Unless you are gonna take 25% off my bill for labor savings, I am not going to take my monthly shopping through a self checkout. I had to once when I had no choice, and I’ll never do it again.

    • @CosmicTurtle0@lemmy.dbzer0.com
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      97 months ago

      I’m 100% against self checkout.

      They’ve put the burden of sale on you instead of themselves. If you fail to check something out accidentally, you are liable for theft.

      If they don’t have a cashier, I go to customer service and tell them to ring me up even if it’s one item.

      • @A_Random_Idiot@lemmy.world
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        27 months ago

        Which is why I’m against making people do big orders through self checkout, cause thats when an accident can happen.

        Not when you’re getting your genital itch cream.

      • @2ncs@lemmy.world
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        7 months ago

        I can’t imagine a judge taking a case where someone unwittingly stole something

      • @Brown5500@sh.itjust.works
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        27 months ago

        NAL, but i believe that they have to show intent in order to prosecute. As long as the legal system works properly, they would have to prove that you’re lying when you say “I forgot that was down there”

    • @Mongostein@lemmy.ca
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      47 months ago

      Yeah and then I had a lady ask to check my receipt because there’s not enough room to put everything on the fucking thing all at once so I told her no and walked out.

    • @psycho_driver@lemmy.world
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      37 months ago

      Unless you are gonna take 25% off my bill for labor savings, I am not going to take my monthly shopping through a self checkout. I had to once when I had no choice, and I’ll never do it again.

      I also faced that scenario once and walked out of the store leaving my $400 worth of groceries sitting in front of the abandoned cashier lanes. The profit from just my purchase would have paid for a full cashier shift that day. Instead they got to pay for restocking and ruined frozen food and meat.

      • @A_Random_Idiot@lemmy.world
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        7 months ago

        Its cute that you are trying to twist what I said into something that I didnt say.

        No wait, not cute. the opposite of that.

        I said I want a 25% discount for doing their job and saving them the labor. Not that their labor is 25% of my bill.

        • I have no clue. I guess you can look at the profit margin for a supermarket (Walmart is around 2%, I just checked), then figure out the average full food shop spend, and finally see what the average hourly wage is for a worker and how long it would take to ring up a full shop.

          Although, this also highlights why they can’t give OP 25% off as their margin isn’t anywhere near this figure. I guess we should also factor in handouts that companies like Walmart get from the government to subsidise their staff etc.

          • @Jiggle_Physics@lemmy.world
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            47 months ago

            From reading a few reports, after looking this up, it seems walmart spend about 7% of it’s revenue on hiring, and about 32% on payroll. The other costs towards labor seem to vary greatly from source to source, depending on exactly what they take into consideration as a labor expense. So it is somewhere between 39% and 60% of the revenue.

            • @YarHarSuperstar@lemmy.world
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              07 months ago

              So that other person was probably being super condescending for no reason? That’s kind of the impression I got when they said they had no idea the actual number.

              • @Jiggle_Physics@lemmy.world
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                17 months ago

                maybe? don’t know, wouldn’t be surprised if they just actually didn’t know, and made an assumption based on some information they had. Also wouldn’t be surprised if they were being condescending. meh

      • @ayyy@sh.itjust.works
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        67 months ago

        If you have more stuff than will fit in the weighing platform it’s a logistical disaster. Hence why the belts and bagger system were invented in the first place.

            • @histic@lemmy.dbzer0.com
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              27 months ago

              There’s usually a platform you can leave 5-6 bags on till your cart is empty enough to through them back in there as you scan the rest

              • @ayyy@sh.itjust.works
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                7 months ago

                Yea no shit. Not everyone has the luxury of shopping as often as you do and we have to actually fill our carts. Also it sure seems like you are still using disposable bags which is a shame.

                • @histic@lemmy.dbzer0.com
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                  27 months ago

                  You act as if it doesn’t work the same way with a full cart cause it does, so what if I am that wasn’t even the subject

        • Psychadelligoat
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          27 months ago

          I haven’t seen a Walmart with one of the weighing platforms in years, actually

          They all use larger flat plastic coffee-table bits attacked to the machine now, there’s actually about as much room on it as is in a cart, and it’s really nice

          You beep, beep, beep, and never have to worry about UNEXPECTED ITEM IN BAGGING ARE or anything like that

        • @stringere@sh.itjust.works
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          -17 months ago

          I’m just basing it off of being married to a Walmart manager for 10 years but hey, maybe outsiders’ anecdotal feelings on the topic are more accurate than observed first hand experience.

          Walmart is ALWAYS hiring cashiers.

          • @A_Random_Idiot@lemmy.world
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            57 months ago

            Yeah, and you know where they are? stocking shelves and picking for the online pickup orders. Not running checkout lines.

  • @Aceticon@lemmy.world
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    527 months ago

    Not wanting to do free work for a company (they don’t even give you a discount if you use self-service) is being a boomer?

    That’s the first time I’ve seen the word “boomer” on the opposite side of the word “sucker”.

    • @SwingingTheLamp@midwest.social
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      207 months ago

      Refuse to do free work for a company—insist that the grocery store employees go and gather the items on your list from the shelves for you! Never set foot on the sales floor, do pickup orders online only!

      Background: It used to be that the proprietor of a store brought items you requested to the counter for you. In 1916, Piggly Wiggly pioneered a new grocery store model, requiring/allowing the customers to pick items off of the shelves themselves. Not only did they not give you a discount for doing their work for them, they raked in more money from impulse purchases. The increased sales more than offset the increase in shoplifting losses. A cynical, corporate ploy to bleed customers dry, and we just think it’s normal now!

      That is to say, the purpose of a grocery store is to provide food in exchange for currency. There’s no law of nature that I know of that says that having an underpaid teenager drag your food across the scanner is the only proper way to do check-out, just like there isn’t one that says only a store employee can pick items from the shelf.

      • @evranch@lemmy.ca
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        107 months ago

        In other words, race to the bottom is race to the bottom.

        Those jobs were not cruel and demeaning as you seem to imply. In fact plenty of industries still operate that way (auto parts etc.) and they served a valuable purpose, to give work experience to that underpaid teenager.

        In fact if you go to a butcher shop, fishmonger, farm market etc. you will have your food handed to you by a human as well. And most people highly rate both the service and quality at such shops, with the employees usually being paid significantly more than at supermarkets, and having proper work hours and job security.

        So yes, I suppose Piggly Wiggly made food margins a little thinner. But considering I get better meat prices at my butcher than at a supermarket, who do you think benefited from that move the most? Most likely the same ones benefiting from the move towards a fully automated store like Amazon tested.

      • @Aceticon@lemmy.world
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        07 months ago

        Maybe you can go the warehouse and pick it up from the boxes, drive down to the farm to het the produce or, even better, grow your own food ALL THE WHILE STILL PAYING FULL VALUE TO THE SUPERMARKET.

        “People used to have even more done for them and now they don’t and pay the same” is not the powerful argument for us having even less done for us that you think it is.

    • @grandkaiser@lemmy.world
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      7 months ago

      Exactly! Back in my day, people used to fill up my gas for me and carry my things up to my hotel room. Young people are getting lazy and entitled! Corporations need to make them work harder. Makes it hard to humiliate the poors if they make ME do the work.

      • @Acters@lemmy.world
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        87 months ago

        Tbh back then the pay was more fairly in line with cost of living for some of the jobs. however, it has been a good 20 or so year since it was more fair. Nowadays, it is absolutely scary the cost of living. it’s down right criminal.

  • @TriflingToad@lemmy.world
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    7 months ago

    They also don’t schedule enough employees to keep the lines running quickly, they only have 2-3 lanes open most of the time when it’s busy as having another line is 2x $13-15 an hour for a bagger and a cashier. This gets people to either go to self checkout or wait forever. Naturally most people go through self checkout, which they’ll probably use as an excuse to make more self checkouts.
    (talking about the store I work at specifically, which isn’t a Walmart, but I assume Walmart does the same)

    • thermal_shock
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      77 months ago

      I REFUSE to put how many bags I took if I have to self checkout. I also buy less. in many states now there is a bag fee. if I have to scan and bag my own shit, you’re eating that cost and for not paying an extra employee to be there to help. I also don’t frequent you as often.

      • @YarHarSuperstar@lemmy.world
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        27 months ago

        you’re eating that cost

        Isn’t the bag fee usually a tax though? By not paying it you’re not screwing the store, you’re screwing whoever would get that tax (e.g. infrastructure, aid programs, etc)

        I also don’t frequent you as often.

        This might actually do something, if enough people are committed to it.

      • @lud@lemm.ee
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        07 months ago

        Why would you need someone to bag your shit, lol?

        That is nonexistent in my country except in the single Costco in the entire country and everyone feels pretty uncomfortable about it.

      • @DillyDaily@lemmy.world
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        77 months ago

        Why bother going through the checkout at all, the fastest way out is straight through the door. Unrelated, the weather is changing so I’m thinking of buying a really big coat, and I’ll want pockets for my keys and other essentials.

      • @neonred@lemmy.world
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        7 months ago

        I don’t know where you live but here theft is a crime and very antisocial and despicable.

        Someone has to pay for the thieves and prices rise because they have to compensate for theft. Even if prices in reality do not need to compensate, because margin is already big enough, it gives retail a free card to jack prices, which, in essence, is yet again against consumers.

        • NickwithaC
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          267 months ago

          I don’t know where YOU live but Walmart is one of the biggest thieves in the USA. People working there still have to collect government assistance because they pay too little to live on.

        • @lseif@sopuli.xyz
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          97 months ago

          it gives retail a free card to jack prices

          so blame the corpos for that. not your neighbour stealing some chicken.

        • @DillyDaily@lemmy.world
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          77 months ago

          I genuinely can’t tell if you’re being facetious.

          I thought you were fully serious, but then I hit the line

          Even if prices in reality do not need to compensate, because margin is already big enough, it gives retail a free card to jack prices,

          And assumed you were just poking fun and the poor widdle corporations and their giant profit margins, but then you continued with your paragrap, and now I’m not sure again…

          • @neonred@lemmy.world
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            -27 months ago

            No, I’m serious in all statements. Corpos will jack prices on any occassion that offers itself, so keep the number of those low.

            • dual_sport_dork 🐧🗡️
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              37 months ago

              Don’t worry, even if we don’t give them the theft excuse they’ll just lie about it anyway and do whatever they wanted to do, regardless of our input or reality. If a retail corporation wants to raise prices, they will raise prices. There is nothing you or me or anyone else can do about it.

              The only winning move is not to play the game.

          • @neonred@lemmy.world
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            -77 months ago

            But maybe you can explain where all the downvotes come from, because I don’t understand.

            Is thievery good? Only when thieving from companies? Is is socially acceptable to take what is not yours from others? Only from companies? Or from a stranger who has more than you? From a friend? What’s this all about?

            • @Warl0k3@lemmy.world
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              7 months ago

              Yeah, it’s completely ethical to steal from big corporations. They steal from you every single day. Their entire existence is based on the amoral exploitation of other humans. Other people, small businesses, a very very very few medium-large corporations, it’s not ethical to steal from, they’re not a disgusting blight rotting away the foundations of society. Nor a friend, or stranger, or small business, etc. for the same reason.

              I feel like this isn’t a particularly hard concept.

  • @leadore@lemmy.world
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    7 months ago

    So this is pro-self checkout? Why would you be pro self checkout? Besides the extra time and effort for the customer to check out if they have more than a couple items, I recently read an article saying that even for the companies they haven’t worked out: besides the problems and delays they cause where they have to provide employee assistance anyway (“Unexpected item in bag”, etc), they’ve lost more to theft and are having to spend more money on adding more anti-theft tech, etc. One company they interviewed is phasing them out.

    (edit after reading some comments) The article also talked about people getting in trouble for accidentally not getting something scanned.

    • Blyfh
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      117 months ago

      I LOVE self-checkouts for small shopping. No human interaction bullshit. Just beep your stuff, whip out your card and go. Rarely do I encounter technical problems.

    • @Kill_John_Lennon@lemmy.world
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      67 months ago

      I just like the feeling of privacy. When the staff redirects customers to the cashiers because there’s less queue than at the self checkout, I pretend not to hear with my headphones on.

      • @AsheHole@lemmy.world
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        137 months ago

        Same. I’m one of the few people that prefers self checkout. Covid was a magical time for me while grocery shopping. No one awkwardly had to smile after eye contact, everyone gave space and avoided each other, just get in and get out without ever taking out my headphones. Self check out is always faster where I’m from too.

          • Ditto. Then, when we went back to “normal,” I felt like I had to pretend to hate it because everyone else hated it so much. For me, it felt like freedom and relief.

      • @RaoulDook@lemmy.world
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        57 months ago

        I only prefer self checkout when I’m buying rubbers and lube. Anything else I’d rather have the checkout person scan and bag for me.

        If you have social anxiety, the checkout person conversation is one of the easiest interactions for you to practice those skills on. “Hello, here are my items, thank you” is about the gist of what’s necessary.

          • @RaoulDook@lemmy.world
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            17 months ago

            Well I hope you use cash for all purchases and wear a mask that covers your face, otherwise everything you bought is recorded along with your identity in the store systems and potentially sold to 3rd parties like advertising companies, maybe to your health insurance company too.

    • @bitjunkie@lemmy.world
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      57 months ago

      Wait a minute, do you mean to tell me that the mighty MBA class are actually just short-sighted, trend-hopping, avaricious shitbags?

      Yeah, if you can’t pay people enough to notice and/or care if I steal from you, I get to steal from you. Them’s the rules.

      • @Zess@lemmy.world
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        07 months ago

        “If you aren’t able to stop me, I get to rape you. Them’s the rules.”

        That’s how fucking stupid you sound.

        • @bitjunkie@lemmy.world
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          17 months ago

          I mean that’s literally how rape works. Not saying that’s a good thing, just that a law is mere words on a page if it’s not enforceable.

    • @Snowclone@lemmy.world
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      27 months ago

      They are HUGELY advantageous to shoplifters. My local grocery store did it for a few years and stopped all together.

    • @deltreed@lemmy.world
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      97 months ago

      In some places, they are making you subscribe to Walmart+ to use self checkout. Like, it wasn’t just annoying enough, now if you don’t have their subscription service, you have to stand in the extra long non-self checkout line. Can they make us hate it any more?

    • @ZeroTwo@lemmy.world
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      227 months ago

      I agree! I was at a Walmart one time and some chick ran out right by us at a high speed. We had no idea what was going on but apparently she was stealing. The one worker said as they walked by us “you got all these people standing around doing nothing and they couldn’t stop her?” It was a smart ass comment. Did that employee really believe that I would risk my life for Walmart, of all places? I don’t work there, I’m not security, I’m not a police officer. Not my problem.

    • @wjrii@lemmy.world
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      127 months ago

      Boy, you’re not gonna be happy when you learn how food stores used to work. They’ve been offloading things labor used to do onto the customers for a century.

      • If it was up to me, they wouldn’t be forced to stand all shift or be underpaid, but since I’m not in charge of shit I can’t change their company’s policies.

    • @SchmidtGenetics@lemmy.world
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      7 months ago

      Then pay for delivery and get it right to your door…

      Cashiers and baggers are underpayed and forced to stand, if you want someone to chat to, you should pay extra. But you don’t want to pay more for groceries to pay people a living wage, the solution is to pay for delivery, sorry that still removes the ability to chat, but they aren’t obligated to, they only need to scan your groceries. Why do you think they need to do more?

  • @SpaceCowboy@lemmy.ca
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    217 months ago

    I used to love using the self-checkout. But then it became a trend among the corporate overlords here to get all paranoid about people stealing food, so now they have the weight system calibrated too strict. Now if you breath on the items in the bag it locks you out and someone has to come unlock the system to continue scanning. So it’s not really worth the hassle, and seems kinda pointless since an employee has to unlock the system after every few items.

    • @Gestrid@lemmy.ca
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      7 months ago

      Most stores around me thankfully don’t even use the weight station. I don’t even think Walmart does anymore since they “upgraded” their checkouts recently. (The self checkouts have completely taken over and have a sort of open floor concept going on.)

  • @Nuke_the_whales@lemmy.world
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    207 months ago

    I refuse to use them as a union worker, when I’m told to use the self checkout as I’m in line for the only cashier I just refuse. I’m doing it for you kids

    • @veni_vedi_veni@lemmy.world
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      17 months ago

      This is broken window fallacy, akin to throwing garbage on the floor so some custodian keeps his job. These workers still have other shit to do. I get to waste less time waiting. So it’s win-win-win situation.

      • @SomeAmateur@sh.itjust.works
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        7 months ago

        I see it as every employee walmart has to hire and pay to solve this problem is a local and the money will be saved and spent locally, not automatically going to be another drop in some CEO’s bucket.

        The best choice is to shop local in the first place but some places don’t have that luxury. And who knows if enough local money builds up people might open their own businesses

      • @uis@lemm.ee
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        27 months ago

        Saying this is win-win-win is rather short-sighted. Unless we talk about something nationalized.

  • Queen HawlSera
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    197 months ago
    1. I don’t work here. Stop trying to get me to do the job for free, either pay a cashier to check me out or fuck off.
    2. There’s an epidemic of these machines not working and then the shopper getting charged with shoplifting over it, Wal-Mart is the worst at doing this.