I mean of course, they never shipped big parts of their orders but got the money anyways.
That company is fucked up completely.
It’s just a shame there was all the allegations of them not honouring refunds. They would have to work very hard for me to even buy one of their products and I was originally quite keen. Pinephone delivered what I ordered. I would have much more trust for them.
I asked for a refund when they kept delaying shipment of my Librem 5. I was simply denied and that was it. They told me I could still choose to receive the phone, but I don’t want it since it’s a bad, practically useless product now.
I reported them in my country for it.
Do a chargeback on your card
I think that’s an american thing. Besides, that money is long gone since I made the purchase several years ago.
It’s a credit card/payment processor thing, i.e. ultimately it’s visa/mastercard, but it’s up to the bank to offer to individuals. It’s often available in other anglophone countries if your talk to your bank but I’m sure in some places they wouldn’t do that. But yeah, years ago is too long anyway.
Hmm yeah may depend on the country. If you paid by credit card it might be worth a shot, though. They shouldn’t be rewarded for their bad actions.
That’s extremely fucked up.
The contrast of the post upvotes and the negative comments is alarming .
Well I upvoted the post so that people will see the comments!
Well yeah, after stealing all these millions from people who ordered their phones back 1865 and still never got them and never will. Lmao. Fuck that “company”.
Anyone on this forum has direct experience with their products ? That can gave some honest feedback about the phone
I daily drive the Librem 5 and am typing this reply from the phone. The honest feedback (and tl;dr) is that it is a good device for those who value privacy over convenience.
The hardware kill switches are a nice touch, especially on the camera/microphone. I don’t have moments of suspicion that if I have a conversation about a toaster that I will suddenly start seeing ads about toasters everywhere.
It’s nice not to be bombarded with notifications to review their app, accept TOS that my data will be used to sell me stuff, irremovable bloatware, and some of the other annoyances we got used to experiencing.
As a basic communications device it works fine. Phone calls (VoLTE) and SMS text messaging works, depending if your carrier allows you to BYOD and provides the network info. SMS can sometimes get “clogged” in the modem when there is a very active group text; but for me usually resetting the modem using the hardware killswitch, a 15 second process, fixes it.
Of course the downside is a more limited app ecosystem compared to Android. You will have to search for convergent apps and flatpaks, but I have found everything I need through Flathub.
The camera does not take influencer quality photos, but if you need to take a quick picture of something and share it, then it works.
Battery life is definitely something to be desired, but I can make it through a work day with automatic suspend doing some light web browsing and sending some messages throughout the day.
Since I mostly use a computer for web browsing, emails, and word processing, I dock my phone and use it in desktop mode. It’s not blazing fast, but for my purposes it is more than fine. Its actually a cool feeling to sit at my desk, start typing an email, listening to music, and then undocking my phone and continue the email on the go from the same device.
Thank you ! This is a great review, I don’t know if I can live with the poor battery life, but looks like it’s a promising product from your review
It certainly shows the potential for mobile Linux for sure. There’s a project https://postmarketos.org where you can install their mobile Linux OS on Android phones if you want to give it a try on a spare phone or something. The wiki lists what phones the OS can be installed on and what hardware features are working for each device.
Lol I guess this sarcastic /s
lol.
Just search for Purism customer support experiences.
I’m honestly amazed there hasn’t been a fraud, or some other consumer protection type criminal investigation.
All that baggage, and their hardware is also laughably outdated and overpriced.
Which is unfortunate, because the concept is amazing and clearly there’s a sizable market for it.
Here is an example of just ONE flavor of Purism customer experiences:
Announce current gen hardware and current pricing.
Customer pays
Customer receives hardware 5 years later, after being told approx. 362 times that cancellation refunds are down, or unable to be processed.
Customer tries to immediately return the 5 year old laptop that was just delivered and is told “No Returns”
There are other variations that you can read about on various forums.
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The phone is extremely low end hardware and not pleasant to use.
They’ve done great work investing in the software but its still young and incomplete.
I would buy a new one if it had significantly more powerful hardware.
That’s sad, I want a phone that runs real Linux but the options I found are either outdated hardware or alpha quality.
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This! Exactly this! But I guess all the off the shelf parts need proprietary driver which only are available for android. No parts manufacturers will do the extra work to make them work for Linux. Only of explicit ordered that way, but then it is custom and expensive. I fear, not many will buy an expensive midrange phone, with all the trade-off linux has for most people.
The software has improved a lot since I got the phone in 2022 (I pre ordered it in 2017)
I would be willing to use it as a daily driver if it had better battery life
As the other poster said, the camera is kind of crap, but I don’t take many pictures. At least you don’t have to manually set the exposure/balance/focus to take a picture now, though
The updater has been a little flakey and I’ve just fallen back to update via command line frequently
Fairly thick, but it feels quite sturdy to me. SD card slot and headphone jack are great. Charging speed is kind of slow
Pure Phone is not so private and secure as they claim
It may be less private than deGoogled Android right now, but in the long run Android is a dead end.
Tell us more about your opinion
I like my librem5 (hardware, feel etc). Software is obviously yet to catch up (from my perspective).
I just wish as a company they upgrade (forthcoming) their communication
Did ye aye
