I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
When you insist on implementing your own email address validation…
The only useful email validation is “can I get an MX from that” and “does it understand what I’m saying in that SMTP”. Anything else is someone that have too much free time.
It’s easier to Google “email regex [language]” and copy the first result from stack overflow.
Definitely a timesaver. Much faster to get incorrect email validation that way then to try building it yourself.
Skip the building step and go straight to pulling your hair out over why it’s not working! Efficiency!
That probably lead to this exchange.
Stack Overflow is useful, but…it needs more than a little parsing for useful answers.
I know (hope) you’re being facetious, because the objectively best way to do email validation is to send a fuckin email to the provided address.
To be valid, the email just has to match [anything@anything]. ,🙃@localhost can be perfect legal if localhost supports utf8 in usernames.
Or implement a validator from a known good library.
I’ve encountered this because my domain has a hyphen in it. Very irritating.
@spider-man.net?
but they are now ignoring me.
Hmm. Did you try giving them your email address?
Yes, now my twitter dms are stuck in an infinite loop
The best way to validate an email address is to sent it an email validation link.
Anything outside of that is a waste of effort.
That is 100% a chatbot using a regex email validator someone wrote as a meme that the chipotle dev copied from stack overflow without context.
To do that, it looks like I just need some final info from you first…
That is 100% a bot, and whoever made the bot just stuck in a custom regex to match “user@sld.tld” instead of using a standardized domain validation lib that actually handles cases like yours correctly.
Edit: the bots are redirecting you to bots are redirecting you to bots. This is not a bug. This is by design.
This is not a bug. This is by design.
I’d say it’s a bug in the design as it clearly fails to work with a completely fine email.
They meant that they are intentionally trying NOT to help the customer, hopefully they just give up at some point. (That’s why they are redirecting to bots and not to an actual human.)
Lol, why would that be true? They want to help, they just have a shitty bot
It’d be a lot easier to not make a bot at all if that was the case. They aren’t intentionally not trying to help, they’re intentionally spending as few resources as possible on helping while still doing enough to satisfy most customers. It’s shitty but it’s not malicious like you guys are implying.
But using a standardized library would be 3PP and require a lot of paperwork for some reaosn.
Modern customer service is about willfully designed layers of broken system engineered specifically to frustrate the majority of people that can’t regulate their emotions. It’s always a series of about “12 doors” you have to cross through that are exceedingly difficult to pass through. They are designed to sap your energy with the hope that you eventually reach a boiling point, hang up, get distracted, go on with your day and never follow up out of fear of starting the same process again.
I just keep mashing zero until a human talks to me.
Most IVR systems block that option because fuck you that’s why.
Ive recently had the automated response tell me “If you keep doing that I’m going to terminate this call, now, have you calmed down?”
Needless to say I lost my absolute shit on that robot.
“I wont respond to that”
“You just did you dumb bitch!”
“I won’t respond to that”
::aneurism::
Chipotle is telling you they don’t want your money
I would sure like the free stuff they promised me after my past purchases
I work for Chipotle Corporate. Please send me your email address. I’ll make sure it gets fixed.
Nice try I’ve heard that before
Thanks satan
…and Hail.
Look, I get it, but first, what’s your email address?
I’m not falling for that again
Not without the support of an email address.
If that’s their standard, you can probably just edit the html to make the login button active and then sign-in.
It depends if they have backend validation on their API as well that has the same rules
Pepper is making you salty
Pepper is spicey
According to my kid, everything is spicy.
Have you tried giving them your email address?
My Ameriprise account has its own email address because the fuckers don’t believe any email starting with email@ is a real email. I’ve called them a million times and got them to file a bug, which they did, and then closed as won’t fix.
Ⓕ
Sorry for your loss…
Clearly AI.
Nah, it’s just a old school chat bot following a predefined flow chart. And in this flowchart someone implemented an improper email check.
It’s pretty much the same as if there was just a website with an email field which then complains about a non valid email which in fact is very valid. And this is pretty common, the official email definition isn’t even properly followed by most mail providers (long video but pretty funny and interesting if you’re interested in the topic).
interesting if you’re interested in the topic
The first rule of tautology club is the first rule of tautology club.
I’m listening ;)
Yeah that video is great. My favourite part is the Russian post address thing.
He has a lot of interesting and funny talks like that.
The problem is their website also implemented an invalid email check when I try to login which is what got me to this point
Nah, it’s just a old school chat bot following a predefined flow chart.
yes but that would be an AI still
A bunch of IF statements don’t qualify as an AI. That’s not how that works.
Yeah mate you’re talking out of your ass. A bunch of
ifstatements can, in fact, constitute an AI depending on the context. You don’t know what you’re talking about, stop trying to pretend you do.AI is a broad concept, a pathfinding algorithm can be considered AI, a machine learning image generator can be considered AI, a shitty chatbot with predefined responses (like this one) can be considered AI. Reducing something to a stupid sentence like “just a bunch of if statements” to try to make it seem absurd is. I can reduce something like ChatGPT the same way and it’d be pretty much as accurate as your take.
You can draw any AI as a predefined flowchart, that’s literally the point, they just make decisions based off of data. Large NLP algorithms like ChatGPT are no exception, they’re just very large involving incomparably heavier mathematics.
Here is a good stackoverflow answer to it that actually gives credible sources (including from the people who pioneered AI themselves): https://stackoverflow.com/a/54793198
AI is very broad. You can use many different definitions of varying specificity to describe AI which can all be correct, even a shitty chatbot counts as AI despite being so basic. There’s no bottom limit for the complexity of AI.
Selecting a canned-text response based on simple keywords is a long way from AI, and it’s foolish to
equivocateequate the two of them.Also, chill tf out, and don’t be so aggressively presumptious. I have enough experience with the topics in question to point out how misleading this statement is.
I suppose you didn’t click the link I sent – either that, or you think you know better than some of the leading figures in the field of AI… it’s not “a long way from AI”, it IS AI in its design and its purpose. It’s misleading to assert that it isn’t AI because it doesn’t meet your arbitrary complexity standard.
I doubt you have any relavant experience in AI research or engineering based off of how you treat the concept of AI and even data science in general here… boiling the bot down to “just a series of if statements” – and then implying that lack of complexity makes it not an AI – is extremely naïve and is itself misleading, you can do that for anything, every program is ultimately just a bunch of if-else/goto and simple math operations. It’s just an attempt to conceptually reduce it so much that it seems absurd that it could be in the same category as more advanced AI. Despite the name, AI doesn’t have to meet some bar for “smartness”, it’s a ridiculously broad term and any program intended to mimic human behaviour falls under AI (no matter how poorly it does it).
You confidently and rudely/condescendingly asserted something that is very blatantly ignorant of the subject of AI, I find it reasonable for me to assume that you had no idea what you were talking about, and I find it reasonable to very plainly call you out.
Also you misused “equivocate”… it’s not a word used to compare two things, it means using double speak/speaking evasively, “to equivocate the two [AI vs. chatbots]” doesn’t mean anything. Did you mean “equate”?
I did click your link. The accepted answer there states:
"The term artificial intelligence denotes behavior of a machine which, if a human behaves in the same way, is considered intelligent.
Again, I don’t think that selecting basic responses based on keywords found in the string meets the criteria for being qualified as an AI, as anyone with experience of a chat bot this simple knows it won’t hold up the illusion of “intelligence” for very long.
I did mean “equate”, you’re correct. The rest of my point remains - a very simple chat-bot like this is leaps and bounds from what would be termed an AI these days. To equate the two is misleading.
That is AI…
Even “algorithm”, you could say! The text adventure game I made in BASIC when I was 14 is going to blow your mind. It is 100% artificial and uses logic (IF statements), hence AI!
Why are you keeping track of the age of your Chipotle account?
Because those points add up, playa.
Gotta count down the days 'til it’s legal.
creepy
chipotle account? wtf
