Protonmail.uservoice.com is supposedly “The Voice of the Proton Community”. Well last week I was tracking a post that was rising rapidly to the top-most voted in the “general ideas” category. And this morning when I went to check if it was at the top yet, it’s just gone without a trace. No sign that it was ever there.
Yeah almost every top post on General Ideas was related to getting rid of the CEO, yesterday when I checked, almost all of them were gone 😅
That’s about the worst way for them to respond.
I’m paid up for like 10 mo. But I disabled my renewals. And have started the move to Mailbox.
I believe in giving ppl and co’s a chance to learn from mistakes. But you pile more mistakes on those mistakes? And censor customer feedback about them? Well … you have competitors.
I use mailbox.org instead. Works well. Forget proton.
True
Nov 3 snapshot of the General Ideas page, showing top post calling for Yen’s departure: https://web.archive.org/web/20261103153135/https://protonmail.uservoice.com/forums/945460-general-ideas
Nov 7 snapshot of the post with 2457 votes: https://web.archive.org/web/20261107022144/https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/51869994-andy-yen-ceo-should-step-down-completely
Current link to the post bounces to the list with message “That idea has been deleted” https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/51869994-andy-yen-ceo-should-step-down-completely
These should all be referenced when writing to the Proton Foundation until a response is issued.
I emailed the foundation last night, replying to my original email from last week, and cited these links. Thanks for sending them.
The foundation has been even more disappointing than Yen’s ass showing. Their abject silence and refusal to do their damn jobs and protection the mission and product is the actual reason I’m long gone.
They have also been purging messages on the ProtonMail subreddit which they control. The community-controlled alternatives like ProtonPublic have been unaffected.
I deleted my Proton account back when this started and it seems like that was the right move. This company is fucked.
Genuinely why are so many privacy focused tech companies making such stupid ass decisions recently
It’s not the only one that was taken down. Some of them have just been tagged as “deleted”. Others, perhaps those with more traction, have been disappeared completely.
I contributed my opinion to one of these posts and it has completely vanished without a trace.
The ‘justification’ theyre using is, “We run this forum to manage feature requests”. The implication being that a stable, secure, trustworthy product is not a feature we can request.
Man, I miss being employed!
I wish that I could afford to onboard to a new service and leave these guys behind. Problem is that I have one of the earlier tiers and it’s far cheaper than anything else I’d be able to afford right now.
Stick with them purely out of necessity, I guess
I am in the same boat
Same here, grandfathered in to a cheap plan
I hope you find something soon! With every passing week of no employment, I get that much-less optimistic
I finshed moving to Tuta this weekend and cancelled my Proton subscription. I was sure to mention Andy Yens behavior and reactions like this as the reason.
You know Tuta is moving to slop too, right? Just without the brazen insults… that we know of.
JFC are there no good options that do not require running my own mail server?
Running your own mail server, as troublesome and annoying as it may be, really is probably the best option.
Thanks for keeping tabs on this OP and posting an update.
I am genuinely surprised, although I shouldn’t be.
I’ll be sure to include this in my reasons when I cancel my account next week. Proton has been such a huge disappointment.
I just found out about this. I guess I’ll have to start migrating everything again Proton doesn’t seem as trustworthy anymore.
What the fuck did you think was going to happen lol
Doesn’t surprise me, given recent Proton news.
Do you remember how high it was? Last I checked a few days ago it was a little over 2k I think. I gave the benefit of the doubt about the Trump appointee comments but glad I took this last week to move things off Proton. Not sure about a VPN replacement and gonna pay a few months for any mail I didn’t remember to move but otherwise I’m out and happy for it.
Alternatives time! I know I’m two weeks from my renewal, def need ALTs for my torrenting vpn and mailbox now. Any reccs from lemmy?
Tuta for mailbox
