Only about one-third of surveyed retailers plan to invest in self-checkout technology this year, significantly fewer than in 2025, according to an annual retail industry report. While...
Do the work yourself and then wait ages while the one checkout assistant deals with everyone else’s issues because your checkout is happily accusing you of theft. Bullshit cost saving at the expense of the customer experience.
Don’t even get me started on Asda’s dystopian AI security gates. Want to take your young child for a piss? ACCESS DENIED! Try to open the gate manually? ALARM! ALARM! SOMEONE IS TRYING TO ASSERT THEIR HUMANITY!
To be clear, it doesn’t actually save them very much money. Like, it may seem like they’re reducing the number of employees, but, most of those employees spend most of their time doing other stuff like restocking shelves, all they’ve really done is reduced the number that hop on to registers when there is a rush.
Like… it’s actually more expensive for them in a lot of ways.
Good. I fucking hate them.
Do the work yourself and then wait ages while the one checkout assistant deals with everyone else’s issues because your checkout is happily accusing you of theft. Bullshit cost saving at the expense of the customer experience.
Don’t even get me started on Asda’s dystopian AI security gates. Want to take your young child for a piss? ACCESS DENIED! Try to open the gate manually? ALARM! ALARM! SOMEONE IS TRYING TO ASSERT THEIR HUMANITY!
To be clear, it doesn’t actually save them very much money. Like, it may seem like they’re reducing the number of employees, but, most of those employees spend most of their time doing other stuff like restocking shelves, all they’ve really done is reduced the number that hop on to registers when there is a rush.
Like… it’s actually more expensive for them in a lot of ways.