Leaked Zoom all-hands: CEO says employees must return to offices because they can’t be as innovative or get to know each other on Zoom::Zoom CEO Eric Yuan discussed the benefits of in-person work in a leaked meeting.
Ice cream factory urges its employees not to eat ice cream.
Dog food company doesn’t want to serve its food to their own dogs 🤔
https://en.wikipedia.org/wiki/Eating_your_own_dog_food
For those who are unaware. Highly relevant.
If only there was some generic term for this phenomenon.
Couldn’t have said it better myself! It’s like telling someone to work at an ice cream factory but not have any ice cream. Just doesn’t make sense.
You def couldn’t have said it better because you just repeated what they said
Glad I’m not a stockholder, since the CEO basically says their only product, remote connectivity, stifles innovation and connection. What a world.
They’ve gained about 1.2 billion in market cap this week based on stock price. The super rich do not experience consequences.
Sure, that’s the sensationalist and reactionary headline, but I think the real lesson to learn from all this is that with remote work, like many things, moderation is key. The CEO is not implying “innovation” and “getting to know each other” is necessary for every meeting because it isn’t. So what he’s really saying is whenever those two aspects are necessary, Zoom won’t suffice.
I don’t think we should take any lessons from what CEOs say. If studies show that too much remote work indeed makes for worse results, I’m fine with it. If a CEO says it? Most likely a lie.
Seriously I don’t understand the mindset of people who treat everything a CEO says as gospel. How much is a CEO actually involved in the collaboration or innovation going on at the IC level? Somewhere between “barely” and “not at all” I’d guess. No doubt the CEO has personal reasons he wants people back in office, and just put some BS in the all hands meeting to make it sound good
If your CEO of zoom you have to believe in the product your company makes. Its the basic requirement. When he says this, its a slap in the face to every engineer and worker who has dedicated their life to making zoom a good product.
Its like the time the dunking donuts ceo said he doesn’t like donuts on Marketplace.
No, it’s like Dunkin’ CEO saying that donuts are bad for you… Much worse than personally not liking them
I’m going to choose to believe the CEO is actively trying to tank the share price for some reason. This is approaching get fired or sued by shareholders level.
Either that or a forced reduction in workforce without having to do layoffs.
This is what I believe as well.
Companies noticed people like to give up when mistreated so they now bully them into it. Reminder: Soft Quitting is a Reactionary method. People wouldn’t do it at all if they were simply dissatisfied.
deleted by creator
They should try using Teams, should solve the problem.
Better upgrade them* networks dawg
The only problem teams solves is “why are people too happy with remote work”, and it’s very effective at fixing that.
I actually charge a teams tax on my wage requirements if I find out they’re using broken last-gen weak shit like teams, Ansible, or vro.
last-gen weak shit like teams, Ansible, or vro.
A role I worked had this holy trinity. Moving to teams was nail in the coffin for me. Out of interest, what is “broken and last gen” about Ansible? And what’s newer and better than it? I find it to be okay for infra patching tasks…
What’s wrong with Ansible?
I dunno man, that’s what I was trying to find out… I thought I was out of the loop on something here.
Tribalism will affect how this is received, like cursing out vi or apple in a crowded room, but it’s important to see what else is out there and what they offer. Hint: If Ansible is bolting things onto the side of itself like event-driven triggers and connecting to AWX, then you have a good idea of what Ansible needs crutches to do and keep up to last-gen tech. One can only bolt so many bags on the side before the entirety falls apart, and IBM no longer has the goodwill to keep enthusiasts doing the heavy-lifting – even if IBM is repeating what Canonical did a decade or more ago without repercussion.
Patching shouldn’t need an automation scaffolding. I’ll leave that there, that it’s entirely possible to patch your systems in a very automated, patchset-promoted fashion and not need to touch what we currently call Automation. I’ve seen and done it 20+ years, but to be fair that’s only how long I’ve been in the Enterprise space where that was the focus vs the relaxed tolerances of the soho/robo market.
This-gen tech is responsive and self-organizing from the ground up, and responds in real-time to changes. Comically, it’s usually a collection of well-established components like consul that powers the this-gen stuff.
I joined a job with this holy trinity, but they pay the tax every paycheque. I “dead sea” left a toxic mess with failing puppet managers a FIN coup had installed but with good tooling, to a great environment with known faces and good management left behind after their arrogant toxicity couldn’t cope with remote-first workers and bailed. The fact the tooling is complete shite is just a feature we cope with in this awesome environment, and while the environment stays excellent we’ll solve that technical challenge or we’ll bail if the environment gets toxic again first.
Why tf do out of touch executives and managers always think that we want to make friends at work? I don’t really care to know any of my coworkers, I just want to my job in a professional manner, get paid well for it, and then either go home or close the laptop and leave my home office.
Also the only creativity that the office gives me is how to creatively get around the Internet restrictions they place on us, or how to creatively appear to be working when there’s nothing to do.
If I wanted to make friends I’d go to a bar or something else that adults do together in groups, like bowling leagues.
Depends on the type of work. Workshops and strategy sessions are definitely better in person than online for me.
Okay so what are you getting from either of those that you can’t get from attending the same on Teams/Zoom etc.?
Workshops also just feel like school and the presenters always talk too fast, quiet, or accented for my hearing and ADHD to make it worth me going to one, some dedicated study time always was the better route for me.
Meanwhile strategy sesh’s are just conversations with an end goal, nothing difficult about that at all.
One thing people who are against work from home have to realize is that not everybody functions the same, some people do better remotely, others need the office.
I just wish we could be treated like adults and work in the way we feel most comfortable and efficiently without being mistreated over it and without being astroturfed against it by entities like the Wall St. journal and Bloomberg, sorry rich people but I just don’t give a fuck about your corporate property values.
Okay so what are you getting from either of those that you can’t get from attending the same on Teams/Zoom etc.?
I don’t get the “Bill, we can’t hear you; you’re on mute” twenty times per hour. Or the guy who doesn’t realize he should be muted but isn’t, and the chat is flooded with his background noise. I don’t get to whisper snarky comments about the presenter to my coworker whom I’m sitting next to. I don’t get to spontaneously engage people hanging around the coffee stand between sessions.
There are tangible differences between remote and in-person. As much of an introvert as I am, and as much as I love working remotely, I recognize that I do better collaborative work when I’m in-person. YMMV, but mine doesn’t.
Does your company not do water cooler sessions for your team? Also you can message people during presentations online to gossip. I just did it yesterday to make fun of some idiotic desperation move our execs are getting ready to pull.
When people say “you can’t do X remotely” what they actually mean is they either put no effort into it or they can do it, but it doesn’t feel the same to them, which is a completely different statement.
Okay so what are you getting from either of those that you can’t get from attending the same on Teams/Zoom etc.?
Firstly real human interaction. There is a lot of team building that can occur just from having lunch together. Second, just physically being able to put sticky notes or drawing lines and watching someone else do so without having to have someone try to point out where exactly they put something to you in a virtual whiteboard is way more efficient.
Workshops also just feel like school and the presenters always talk too fast, quiet, or accented for my hearing and ADHD to make it worth me going to one, some dedicated study time always was the better route for me.
Firstly if you just have a presenter talking to you, then that doesn’t sound like a collaborative workshop. Workshops might have someone who guides the discussion but never just presenters otherwise that’s not really a workshop and more just a presentation that can be done online.
Meanwhile strategy sesh’s are just conversations with an end goal, nothing difficult about that at all.
I am not sure what kind of strategy sessions you are having but when you are setting things like commercial STRAP for divisions of 20K or more employees, you need more than just a conversation. You need to draw out roadmaps, have working sessions, even the human interactions through lunches and dinners plays a big part.
One thing people who are against work from home have to realize is that not everybody functions the same, some people do better remotely, others need the office.
It’s not black or white. I am a remote worker who travels regularly. Would I ever give up being remote. No. More than half my job can be done from home and I am not wasting my time travelling to the office. But that doesn’t mean I don’t acknowledge when something is just better in person. Not everything is perfect remote and not everything needs to be done in the office. You can have a mix of both and choose based on the requirements of the task.
Additionally, the type of people who are in positions to set organizational strategy are usually the types of personalities that do function between in person because they are typically extroverted personalities. It’s not like I am suggesting you bring a developer to an on site session. I am talking about leaders.
Because if your social life is tied to work you’ll stick around longer during the day and potentially do more work. You’ll also opt to stay at a job that pays less or has worse benefits because it means leaving your friends.
I feel personally attacked
I don’t remember where this quote is from but i think it’s useful.
We are not friends. Our interaction is because I’m paid to be here.
Something like that. I’m all for having comradery and if you happen to be friends then that’s great. But often times, and i know I’ve fallen victim to this, we work too much and dont have social lives that exist outside of work.
Because the #1 reason why employees will stay at a job that underpays them is because they like the people they work with. And you can’t form those bonds remotely.
Been remote for years, number two is just flat out bull shit.
I agree with the first part, disagree with the second part. You absolutely can form bond remotely, some of my closest friends are online-only. I’ve even met some of my online-only friends IRL once or twice. I’ve become close with online-only coworkers too, honestly closer than I was with a lot of people in the office.
Remote work does work. Return to office is just a power grab by companies and real estate sunken cost fallacy.
But it doesn’t make sense. If I would have people which I like so much in the office would, you know, go to the office. If I don’t wonna go well… then I don’t like those people enough and there can’t be bonds anyway. We will just come, say hi, do job, go home. What a great creativity boost
Well that was an impressive way to destroy your entire business model
LoL right?
I mean the company clearly benefited from the pandemic and people working from home. Why would they want that to stop??
Control. They don’t feel like they have enough control of their plebe workers
I swear, sometimes it feels as though companies are run by a bunch of power hungry psychopaths. The system is really rigged in their favor, too. Their kind of behaviour seems rewarded all the time.
deleted by creator
They’ll have much less when they lose all their customers and have to downsize lol
Money. This guy is getting leaned on to send the message that wfh is a mistake. There is about 2.5 trillion in corporate real estate debt floating around and when contracts are negotiated conditions are made. Government and invested business are shitting bricks and doing everything they can to force occupation of otherwise obsolete buildings.
deleted by creator
I think he has a point. So many great ideas at my company were birthed sitting around the table while eating breakfast or drinking coffee.
People ask me stuff they they wouldn’t have sent a ticket about because “it’s not a big issue” and by looking into some of it we find way better methods of dealing with types of workflows.
It’s not the meetings where we find the best ideas. It’s during the coffee breaks. But you need you coworkers to have coffee breaks with so you have something to talk about.
That being said. I’m not American and we don’t have the American office landscapes or office politics.
But that means the great idea moments are during unproductive times. People at the office must be allowed to be unproductive. If there is strict no talking and no coffee breaks allowed and strict clocking in because time is money there isn’t much innovative benefit to being in the office.
I have tons of spontaneous calls all day on teams when remote. These moments still happen and don’t require an office. These companies that fail to adapt will be left in the dust.
That said, working from home has so far saved me a lot of both time and money. This is a thing to consider as an employee when considering who to work for (or if your boss takes it away, if you still want to work there after essentially having a benefit revoked unilateraly).
Public transit pass. Actual time for transit which for me was around 90 minutes a day (7.5 hours a week!), more complex lunch logistics (time or money), etc.
A quieter workplace, no need to book rarely available rooms to take calls/meetings. There were upsides.
My first remote job had almost no issues at all. We already knew each other and we still took time to discuss issues via calls. New job not so much. We tend to be pressed for time so only focus on obvious “work” and then works suffers because of a lack of communication/common vision.
I miss coffee breaks.
But the kind of bad managers who insist on a RTO are also the kind who don’t understand it’s the break time, stupid.
All the people I’d want to talk with over coffee left before I did.
I only ever had ‘coffee breaks’ when I was working in a restaurant. Never in the office.
Some person in WorkReform was defending mandatory RTO because an office environment was supposedly more secure. I called bullshit on their claims. Apparently a “cybersecurity expert” lol
I don’t care if companies want to waste resources on buying commercial properties. But don’t force people to go back to the stupid office. It worked for the past 3 years. Profits are higher than ever. People got to spend more time with their families since hours were no longer wasted commuting and sitting in traffic.
Also seems like many companies use this culture bullshit as a reason to force RTO. Motherfucker. I produce output. You generate capital. You pay me. That’s our fucking relationship. Fuck your “cUlTuRe”.
Did you have a counter argument for calling bullshit? Because he probably had a point, there is definitely a niche for that level of security. It just generally involves state secrets.
Certain classifications of documents require access only from physically secure locations, called SCIFs, where all access is monitored and logged. Things like phones and cameras aren’t allowed to prevent any data leakage.
That’s not too say you can’t be secure remotely, but really only against outsiders. Good luck stopping an employee from taking a picture with their personal phone of classified blueprints off their monitor at home. Good luck even knowing they did it before the data is gone.
When you factor in social engineering being the most successful type of “hacking”, an office setting is undeniably more secure. However, most offices don’t need that level of security, because data breaches aren’t a matter of national security, so remote is an acceptable risk.
an office environment was supposedly more secure.
My current shop has an office for people who choose to use office space, because it’s not about pushing people into one group or another but more facilitating their best environment.
Anyway, it was broken into and burgled along with other ground floor tenants. They threw a big fuckoff boulder through an exterior glass door and kept going from unit to unit. Laptops taken. Important shit.
My home office requires someone to fob past 4 separate doors to get to me. Instead of the ground floor it’s more than 100 feet up in concrete. My location has me at an advantage for power and the feed is underground. Fibre comes up the middle.
They’re not breaking in.
At first, I thought this was an Onion story
Socialization is always brought up as an excuse not to allow WFH. The thing is though, replacing real socialization with work fucking blows. Talking to a coworker to get the latest TPS report isn’t socialization. It’s work. The only time you do any real socialization is after work ends. And there’s nothing stopping you from going out to dinner with coworkers when you work from home.
Arguably you’re worse off if most of your socialization is from work. It just leaves you lonely and tired back home.
Yup, which is what they want.
So true. But personally it feels like an extension of work when I go out with coworkers. Some of them we have nothing in common, different age groups, and even different generations. The only thing in common is: work.
I like to keep it separate. Have my own friends outside of work for socialization. Work people likely never to meet my circle of personal friends.
Valid. I’m not huge on going out with coworkers either unless we click on mutual interests.
Ya, this guy is toast. He just told the world he thinks his product sucks - the sane know he’s wrong at least.
From a security perspective, the product has sucked for many years now, but it never halted their popularity. If he can survive Apple needing to intervent to remove a web server they installed on people’s machines, he’ll survive this.
Removed by mod
Dang, I just applied to a couple positions there. I’ll go ahead and retract those :D
I mean, scientifically speaking, they’re not wrong. Physical contact with another person causes trust to grow because it causes oxytocin secretion.
But it’s still funny that the owner of a video calling company is telling people to go back to the office.
physical contact
Can’t think of any instance in which I physically touched my coworkers and I sat next to them every fucking weekday for 5+ years
It’s not touching them, it’s just interacting with them irl, makes your brain more active and produces more stuffs in it.
You’d have to prove the oxytocin gain on net is higher than the overall return produced by having the flexibility to work remotely.
This isn’t a zero-sum exchange, and I personally am not convinced it is positive in-person. Rather, remote work with frequent travel-based interaction, paid for by closing offices where possible and renting space where not, seems to be a better return, from what I’ve seen.
I mean, the guy that heads Teams literally said meetings and subsequent overuse of Teams due to ease of making and doing meetings, is a productivity killer.
I agree. The problem is meetings.
And the idiots who schedule many of them…
Sounds like to many meetings. Can’t do work at a meeting.
He’s not wrong, remote meetings do suck for getting to know your coworkers, but that’s not a great reason for rtw
I don’t understand that notion honestly. I made friends from online gaming over the years that I never met because we live on different continents, but they know me better than some people who pretended to date me.
One of my online friend invited me to his wedding. I went and had the feeling I knew everyone there. They were the same people IRL as they were online.
Getting to know someone does not rely on physical proximity but on the willingness to be open and candid about oneself for everyone that is involved.
It’s probably easier to be deceitful with someone that isn’t in the same room, but if their agenda is to trick you in the first place, you won’t get to know each other either way.
Yeah, right. Back in the days when we were all on forums I got to know a bunch of regulars who contributed on a local site. Eventually we started meeting up and I had a similar experience to what you’re describing. I even slept with one of them that first time we all met, we’d been chatting on the forum for over a year and felt like we knew each other well enough for that to be a possibility. Now that I think about it, this is pretty much the principle behind internet dating and that seems to work well enough to have become an industry. I’ve done that in the past too - you can absolutely build a relationship online and people do it all the time.
my experience with online friendships is that it’s much easier to self-select. you absolutely can get to know people really well over the internet, but it’s also much easier to completely ignore who seems a bit annoying. at least for me, gathering people in the same room and forcing some physical interaction is more likely to make me get to know the people i probably wouldn’t otherwise.
that being said, i think the whole productivity aspect is bunk and bosses want you in the office so they can say the things to you that they’re afraid to put into writing. “in person collaboration” isn’t code for you talking to your colleague, it’s code for bosses want to be able to catch employees in the hallways and ask them to work on pet projects that are outside the employees designated duties or priorities, without a meeting record.
I legit use my remote meetings to get to know my team. If there’s not too much work to talk about
