Microsoft is facing fresh criticism over its handling of user accounts after another customer claimed the company permanently deleted their Microsoft account.

Streamer Joshua Khane shared the situation on X, claiming Microsoft deleted both his account and associated OneDrive storage even after confirming he was the account’s owner and that it had been compromised.

In the post, he wrote: “Microsoft deleted my account and OneDrive!!?? After acknowledging that I’m the owner of the account and that it was compromised? 25 f****** years of data, thousands of euros spent on games?? My son’s baby pictures? gone.”

He continued: “All because Microsoft couldn’t bring back a compromised account?? One of the biggest companies ever couldn’t do that, so they just deleted that s*** like it was nothing?? F****** shame on you!!”

  • Rai@lemmy.dbzer0.com
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    1 month ago

    This is insane bullshit on Microsoft’s part for sure

    …buuuuuuuut

    Storing your most important, irreplaceable pictures on someone else’s computer ONLY, with no control over them? That’s an insane practice.

    • mythWizard@slrpnk.net
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      1 month ago

      Unfortunately, Microsoft is making it more and more difficult to actually save things to your local devices. OneDrive went from being just convenient cloud backup to “oh we’re your hard drive now”

      • Rai@lemmy.dbzer0.com
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        1 month ago

        That’s wild! My Final Windows™ is Windows 10 LTSC IoT so I have not experienced that. I don’t really see Onedrive anywhere, thanks to OOSU. I just wish this configuration was more easily accessible to average users.

    • ranzispa@mander.xyz
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      1 month ago

      If it worked properly I would have no problem telling people to do that. You may show people how to back up to a hard disk, but they’ll likely not do it. A service that does the backup automatically without the user having to do anything is very useful.

      The problem is that it doesn’t work properly.

      • Rai@lemmy.dbzer0.com
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        1 month ago

        I would never tell anyone to store their most important files only in one place! On top of that, the one place being not your own computer?!

        • proudblond@lemmy.world
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          1 month ago

          I think these cloud companies have been pretty successful convincing people that at-home storage is more at-risk than the cloud because you could always have a house fire or something, or your hard drive could fail, or whatever. But it seems the pendulum is now swinging the other way as people get wise to the inherent dangers of only keeping things on the cloud, and trusting a company with your data no less.

        • ranzispa@mander.xyz
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          1 month ago

          Computer + cloud backup seems a pretty sensible solution to me. But I’m talking about people who are really not into computers.

          • Rai@lemmy.dbzer0.com
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            1 month ago

            Oh totally. But this thread and the comment you replied to are talking about using ONLY someone else’s computer as a storage location, not redundancy.

            • ranzispa@mander.xyz
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              1 month ago

              I do agree, using only cloud backup storage is a bad idea.

              Sorry; did not mean to molest anyone.

      • Zarobi@aussie.zone
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        1 month ago

        The answer is DropBox with full sync. I have an actual folder on my PC with all my data on it, plus it’s backed up to the cloud with version control, plus accessible from my phone (or any operating system) in a pinch. Not a shill but I’ve been using DropBox for actual decades even on Linux and never had a single issue.

          • Zarobi@aussie.zone
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            1 month ago

            The difference is that Dropbox has never suddenly changed the entire way that my file storage works, and doesn’t randomly unset my preferences during mandatory updates, and doesn’t impose itself upon my workflow at every opportunity. It’s worked the exact same way as when I started using it. When I want something backed up to cloud, I put it in the backup directory.

            I only mentioned full sync at all because it’s an option on Windows to make it work the way OneDrive does by default, where it doesn’t download the files to your PC. Not sure why you’d want that though.

            • GoatSynagogue@lemmy.worldBanned
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              1 month ago

              You’d want that when you have more onedrive storage filled up than you have storage space on your device. I’ve got 2TB+ in onedrive, but have multiple Windows machines where I don’t have 2TB of space to download all that, nor do I want it to be downloaded.

              • Zarobi@aussie.zone
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                1 month ago

                That makes sense. I can’t imagine what kind of stuff you’d back up that has so much storage needs though. My use case is I have 1 main PC at all times, I don’t even have 2 computers, and my phone. I want everything locally on my PC in case DropBox dies, and I want it on the cloud in case my PC dies. I only really use like 10GB of storage, and only that much because I put all my music on there too

                • GoatSynagogue@lemmy.worldBanned
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                  1 month ago

                  Mostly 50+ years of family photos and home videos, from converted VHS tapes, to thousands of 4K60 HDR videos.

                  I have it all on my RAID DAS, but I also have it on no less than 3 cloud backup services. With the cost of local storage these days I trust my cloud backups a lot more than local.

                  • Zarobi@aussie.zone
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                    1 month ago

                    I made the mistake of using Google Photos before they became evil, and now I have a huge job on my to-do list to migrate all those photos

                    (—_—;)

    • BeBopALouie@lemmy.ca
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      1 month ago

      When this all started all those years ago, I said to myself I’m not gonna trust any corporation to any of my stuff without a copy. Always used backup CD’s and hard drives, etc.

      • Rai@lemmy.dbzer0.com
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        1 month ago

        Hell yeah, saaaame. I do now upload super important stuff in already-encrypted bundles to vetted, trustable, e2e online storage services just in case. But everything else is local server, externals, and discs I need to put on those hard drives now that disc rot is starting to be a thing.

    • WhyJiffie@sh.itjust.works
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      1 month ago

      Storing your most important, irreplaceable pictures on someone else’s computer ONLY, with no control over them? That’s an insane practice.

      But it’s SOOOOOO convenient! I deserve the convenience! take my money, take my data, I am no weirdo and I need no privacy, just let me have convenience without having to think through anything at all!