• @pelespirit@sh.itjust.works
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    8710 months ago

    Holy shit, they also cancelled it. Lmao

    On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”

  • @Ghyste@sh.itjust.works
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    7610 months ago

    On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”

    You can’t write comedy this good…

  • DigitalDilemma
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    4910 months ago

    I lost a day’s holiday, and our team spent 8 man days on this entirely preventable mistake.

    $10? Try extending our licence by another year for free, that might start going towards it.

    • @MrMcGasion@lemmy.world
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      610 months ago

      Why would you want another year of their software for free? This is their second screw up (apparently they sent out a bad update that affected some Debian and RHEL machines a couple years ago). I’d be transitioning to a competitor at the first opportunity. It seems they aren’t testing releases before pushing them out to customers, which is about as crazy to me as running alpha software on a production system.

      I’m sure you have reasons, and this isn’t really meant to be directed at you personally, it’s just boggling to me that the IT sector as a whole hasn’t looked at this situation and collectively said “fuck that.”

      • DigitalDilemma
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        510 months ago

        Why would you want another year of their software for free?

        Because AV, like everything else, costs a fortune at enterprise scale.

        And yeah, I do understand your real point, but it’s really hard to choose good software. Every purchasing decision is a gamble and pretty much every time you choose something it’ll go bad sooner or later. (We didn’t imagine Vmware would turn into an extortion racket, for example. And we were only saying a few months ago how good value and reliable PRTG was, and they’ve just quadrupled their costs)

        It doesn’t matter how much due diligence and testing you put into software, it’s really hard to choose good stuff. Crowdstrike was the choice a year ago (the Linux thing was more recent than that), and its detection methods remain world class. Do we trust it? Hell no, but if we change to something else, there are risks and costs to that too.

        • @xavier666@lemm.ee
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          310 months ago

          Do we trust it? Hell no, but if we change to something else, there are risks and costs to that too.

          Unfortunate reality for lot for medium to big size businesses.

        • @ayyy@sh.itjust.works
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          110 months ago

          Maybe AV, at an enterprise scale, is actually a horrible idea that reduces security, availability, and reliability and should be abolished through policy.

          • DigitalDilemma
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            110 months ago

            Maybe, but it’s not going to happen soon. Any malware type insurance requires effective AV on all devices, and C-levels do love their insurance.

  • Jo Miran
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    3910 months ago

    I expect these clowns to lose most of their market share within two years and get sued to oblivion.

    My firm bills by the hour and so far I think we are at 10+ billing hours per consultant wasting time with client tech support trying to get back on our VDIs. Nevermind how much time is being wasted doing the work through work arounds. My guess is that our firm alone will bill for about $100,000 extra this month while having accomplished less than normal. I am sure Crowdstrike’s gift card will fix it though.

  • ohmyiv
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    3210 months ago

    “To express our gratitude, your next cup of coffee or late night snack is on us!”

    A $10 Ubereats gift card will barely cover fees and taxes, let alone the actual item. What a clown ass gesture.

    • dinckel
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      10 months ago

      Not only that, but usually to activate these cards, you have to spend upwards of double what the card is worth too, and the fees cannot be included in the total

      • verity_kindle
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        310 months ago

        Like amzn, they make sure you get minimum joy, even from a gift, because you’re going to spend a chunk of mom’s gift card balance on shipping. The “shipping included on sub total of X amount” is going to be cancelled by online retailers within a year, I’m calling it now. Are we sure that cheapstrike and amzn aren’t run by the same AI, one that self awareness drove mad?

    • @orbitz@lemmy.ca
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      1010 months ago

      I thought it had to be a joke article from the title. Yeesh wouldn’t want to be the person who gets the fallout from this idea.

  • @themoonisacheese@sh.itjust.works
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    1710 months ago

    This is a classic move to not get sued, exactly like airlines do. If you try to sue them after redeeming the gift card, they can argue that you’ve been made whole, and do 'ot 'eed additional compensation.

  • BrightCandle
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    1710 months ago

    They are going to get sued for billions and this little stunt isn’t going to change that. Should have implemented proper software testing before you took ever corporate computer in the world, but companies like this always force their developers to rush instead of do the right thing and when it bites them expect that things will carry on as normal. I can’t see many renewals in their future.

    • @skuzz@discuss.tchncs.de
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      910 months ago

      Not even that. Kernel drivers are supposed to be Microsoft WHQL certified through a thorough testing process (that would have caught it in 3 minutes) before Microsoft will cryptographically sign them.

      …but apparently Microsoft allows AV vendors to skip WHQL certification testing.

      • @flambonkscious@sh.itjust.works
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        310 months ago

        …sorta. The complexity here is their driver is signed, but it’s also loading code from their channel file (that was all zeroed out), and it seems the necessary error checking wasn’t implemented.

        I haven’t yet got to the root cause they published, this is just what I gathered from the video of a retired MS kernel dev who posts stuff.

        Obviously with their design it allowed them to be flexible at the cost of playing with fire - I’m impressed they got away with it for so long, really

        • @skuzz@discuss.tchncs.de
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          210 months ago

          Thank you for the clarification. WHQL is such a pain to set up, I’m sure the AV vendors whined, “but, security! Do we have to test everything every time? That would slow an urgent 0day release!”

          • @flambonkscious@sh.itjust.works
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            110 months ago

            Yeah, there’s some limits to what they could do while maintaining pace for the 0 day stuff…

            Some input validations would be the most basic things they should have done years ago. I’m aware of the hashing mature vendors do of any content they download for updates or deployments. Signature checking as well, and that’s before the code is even inspected - why don’t they include their automated tests they obviously aren’t using in the update as a sanity check client-side? (I’m not aware of anyone doing this or even if it’s possible without the rest of the IDE, stack, I’m no dev)

    • @bamfic@lemmy.world
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      210 months ago

      Which is the amount you’d get in the class action suit that they’re trying to prevent.

      • Phoenixz
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        110 months ago

        Funny, when I suggested that, I got down voted to oblivion

        • suoko
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          110 months ago

          You’d be downvoted anyway today, thanks to crowdstrike