Sponsor: YOU! Viewers make these independent investigations possible. Buy a limited CyberSkeleton shirt! https://store.gamersnexus.net/products/limited-editi...

This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes. Spoiler alert: They’re still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick (“drift”). The device also had a broken microSD card. ASUS then pointed to the world’s tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn’t pay within 5 days. It felt like extortion. If you’re wondering whether ASUS is worth buying, the answer for anyone who values support should be “no.”

We have now tested ASUS’ motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.

  • @ArtikBanana@lemmy.dbzer0.comOP
    21•1 year ago

    Specifically motherboards or in general?
    I’ve heard a lot of good things about Asrock motherboards. And they’re also about the only ones without some recent controversy (for AMD CPUs).

    In general, I can personally vouch for Noctua.
    They sent me a free mounting kit for my then 7 year old CPU cooler when I switched it over to a new PC. I’ve had it for 12 years now.

    Edit: Never mind, looks like also Asrock aren’t too great.

        • @bfg9k@lemmy.world
          3•1 year ago

          It was between 2010-2016, myself and a few of my mates tried them on a few times over the years and they crapped out every time after a couple months. Swore off them for good after that.

          • exscape
            4•1 year ago

            The X370 Taichi was considered one of the best boards of the generation, so I’m pretty sure they improved.
            Mine’s still going strong in a friend’s computer 7 years later, with a Ryzen 5600.

      • @ArtikBanana@lemmy.dbzer0.comOP
        6•1 year ago

        Yeah, from what I’ve seen they weren’t great before and have switched things up in recent years.
        But I haven’t had any personal experience with their boards.

      • @Delphia@lemmy.world
        5•1 year ago

        From what I heard Asrock became a joke quality wise and got the shits about being the lowest quality mainstream manufacturer and did something about it.

    • pacoboyd
      3•1 year ago

      Honestly, I’ve had nothing but good luck with Asrock. The few times I’ve needed at MB replacement (one was for a 2 year old board that had a known issue, Intels fault, not theirs) they just sent me a replacement board after I sent mine in.

      Its probably been 5 years since I’ve had to use thier RMA process, but I’m still putting Asrock boards in everything I build. I build for pretty much all my friend and family circle (probably 3-8 builds a year) and I don’t know of any that have had an issue so far (they would for sure come back to me for help if they did).

      Taichi is such a great enthuaist line and Steel Legend is a great mid range. I’ll always recommend them.

    • @Rai@lemmy.dbzer0.com
      2•1 year ago

      I don’t have much experience with Corsair, but when one of my fans on my AIO went janky, they sent me a label and then shipped me a newer model that looks brand new.

      …it’s going in another machine, as my compy now has a D15