Sounds like they want to be marked as spam
I’m pretty sure this against FCC regulations.
I’ve been wondering this myself so I just went ahead and read the FCCs CAN-SPAM business compliance guide.
This is 100% a violation. As per section 7:
You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request
OP could probably threaten a lawsuit and their practices will change quickly. That’s assuming the company does business in the US…
edit: just realized this is stubhub. this smells like a lawsuit waiting to happen
This made me happy. Thanks!
You must honor a recipient’s opt-out request within 10 business days.
Oh, this explain why they say “may take up to 10 business days.” Why do they have two weeks to remove a name when it can be done near-instantly? It’s not like a person is manually removing every single name that opts out.
Block, report spam/phishing
Maybe I am ignorant, but report to who?
I guess below in another comment that was answered. Send it to their registrar.
Yeah I had to do this to a couple lists because I have a very simple email address that gets added to things all the time, but if it’s really irritating to unsubscribe, I just click my email settings to report spam or fishing, and that usually creates an automatic filter for that center so you never get bothered again.
You can manually create a filter in the settings to send all their messages to trash or spam if you want as well.
Yeah any emails that don’t have a simple Unsubscribe link, just hit Report Spam. It’s surprisingly common.
I just report spam and block these types. It’s a them problem, not a me problem.
If it has been particularly frustrating for me, I’ll even go out of my way to block the whole domain.
Report spam and block. They’ve lost emailing privileges.
I’ve seen many a clutched pearl at the suggestion of doing this.
Fuckin, if it’s a problem for me to treat emails I don’t want like that, then they need to stop sending so goddamn many. I get maybe 5 emails a week in actually looking for, and that’s extremely generous. 5 a month would be just as believable.
I probably get 100+ emails a week.
The only ones upset at your approach are the problem anyway.
Think of your inbox as a garden. You must tend your garden or weeds will spring up.
100/week? I just checked my personal and work inboxes for yesterday (Jan 2), and recieved 93 emails.
I have had 35 so far today (its 9.30am in my time zone)
That’s one of the most unethical ways to have users unsubscribe, and it’s done on purpose.
Companies who do that should get DOS attacked until their email infrastructure crumbles.
Everyone to their stations!
Are there any lawyers taking on cases like this? Cause I’d consider donating to a patreon if someone was out there fighting the good fight
Welp I do appear to be wrong.
What standing do they have?
The spam act says they need a functioning unsubscribe link to be compliant, judging by what OP said the link worked and the company wants to verify the account before unsubscribing.It should not ask for more information than the email address also it should be on a single page or a single email reply.
Mark as spam. Simple
Seems like they’re going to be blacklisted from Gmail if they continue like this. From February all mass mail directed to Gmail need to have single click unsubscribe or they’ll ban the server and reject all mail (even legit mails)
This is where you say you are living in the EU and have the right to be removed
https://www.dataprotection.ie/en/individuals/know-your-rights/right-erasure-articles-17-19-gdpr
Also copy paste this example letter
https://www.datarequests.org/blog/sample-letter-gdpr-erasure-request/
I got an email that was spam/marketing for one of my accounts. This is a copy paste:
This notification email has been sent to you as part of your REDACTED benefits. You will continue to receive these benefit notification emails even if you have requested not to receive commercial emails for this account.
Needless to say, I simply called and cancelled my account. When asked why, I told them that I don’t want spam emails from them for marketing or for “benefits”.
Without knowing the details, it’s hard to say. Yes this could be a spam tactic but various industries have laws saying they have to contact their users/clients/customers if they make a change- e.g. your bank has to notify you of new charges.
Not a defense of someone using this to scam, but an explanation of why that language might be used if legitimate.
It was for them having a sale and giving me an extra $50 off if I use my card.
This is why I use a random email for every service that I can simply turn off on my end if they don’t behave.
You can also create aliases on most sites by adding a + and a suffix to your email
eg. Register with the site name
And then if you get fed up just set up a filter to put everything that comes to that specific address into the trash
But the thing to do is that if they dont send you a link that automatically undubscribes you is to mark it as spam
A lot of services won’t let you use the +, and it’s also trivial to get rid of the extension with Regex.
Recently Gmail has had a big pretty unsubscribe button at the top of all my emails like this.
This means that the sender includes a list-unsubscribe header, which is supported by a lot of email clients. Not sure if StubHub does this, but it’s worth checking.
Same thing happened to me with monster jobs. I just blocked their emails.
Oh monster was the worst! I signed up well over 10 years ago and had unsubscribed several times over multiple months once I found a job. They still would send emails 5 days a week. I blocked them and will never ever use them again because of their awful spam. If anyone’s curious, I did not find the job through monster.
If this was Europe you could sue them ¯\_(ツ)_/¯
I was just dealing with this infuriating issue as well! Besides marking it spam, and giving the app a bad review, I was able to wvwbtuyfibd a setting near my email address/contact info that said something along the lines of don’t email me anything - it’s really not that obvious (I remember it was just text that was underlined).
Good luck finding it! Let me know if you don’t
I was able to wvwbtuyfibd a setting
… What?
