I started getting emails (that went straight to spam) about my account having changes made. I haven’t used it in forever and ignored the first one. As soon as they started coming in Chinese I knew it was comprised. I reset the password but could not login because I couldn’t answer (or reset) the security questions, which were now all in Chinese
Called in at 8:50, got a useless run around from the AI gatekeeper, until it apologized at 9:02 that all the real people were off shift and to call back tomorrow.
Fuck Apple.
Corporations are thrilled to put yet another abstraction layer between themselves and their customers. Ideally they would just not make products at all but just collect tithes and taxes so they can live like royalty without the hassle of creating anything, doing any work, or be accountable for anything.
And that’s precisely what they are vying for.
I hate those things SO MUCH on phone calls.
AGENT AGENT AGENT GET ME A FUCKING AGENT AGENT AGENT AGENT AGENT.
I just keep screaming agent at it.
“Sorry we are having such a problem connecting you. Goodbye!”
gives you an AI Agent
I can answer the question for you now. Apple doesn’t have the ability to change your password, update your 2FA phone number, or in your case because the account must have been created 10+ years ago and never updated to 2 factor which I believe is required on near every Apple device, they cant change your security questions eirher. The account is likely lost for good if you can’t go to iforgot.apple.com and get the reset information correct/kick off an account recovery. If you have an apple device the easiest/quickest solution is going to the Apple support app, clicking reset password, choose help someone else as you are likely signed in with another account, and enter your info there. If 2 factor is on, it should ask to confirm the phone number on the account, send you a code, if you get that right it may ask for your passcode you used on an Apple device previously (like 4 or 6 digit pin). If you get that right… you can change the password then and there, if you don’t have the phone number… The account recovery option it presents is your only option.
I just found out all of that for myself this morning. The problem is the account is now region-locked to China and only a Chinese phone number is accepted for the MFA.
That’s actually pretty impressive if they pulled that off.
You fell for phishing or something?
Nope. I haven’t used the account since like 2014. Between then and now, how many sites have been hacked? Probably had an old crappy password they got and used that to steal the account. Can’t change the email address though.
I feel yah. About one year after AI really started coming around, I got inundated with login attempt notifications and 2FA verification requests. I’m in IT and I’ve never seen anything like it. And now they’re getting really good. Just a few years back I had a phishing mail I even almost fell for. It was really well made. Then I backed up and figured, and I went into a VM instance, downloaded the shit and monitored what it was trying to do, and I was like, fuck, I didn’t fall for this, but ENOUGH PEOPLE will for sure.
It’s a brave new world, my friend.
TALK TO A PERSON 0000000
This is a modern corporation issue, not an Apple issue. Misattributing your frustrations is very on-brand for an Apple customer.
I’m glad you didn’t get to hold a customer support agent hostage 5 minutes before they were going to out
This comment is a prick issue.
So you’re saying you can’t criticize a corporation for doing something if other corporations are doing it, too?
Misattributing your frustrations is very on-brand for an Apple customer.
Insane thing to say when Apple customers are more likely to vehemently defend the corporation than assume they’re in any way at fault. Ya know, like you’re doing now.
I don’t know what kind of disease causes you to read my comment as a defense of Apple, but I hope you get better
It’s really funny that you think I misread your comment while having clearly misread my comment lol
I didn’t say that you were defending apple. I said apple fanboys defend apple by shifting blame away from them so your dig didn’t make sense. And you’re shifting blame away from a single corporation because “well, everyone else is doing it!”
Okay, your phrasing is unclear then. You attached “like you’re doing right now” at the end so it could apply to some or all parts of your message.
Also your worldview is wrong. Apple users are not apple fanboys. Most of them don’t give a shit.
Idk if you need medicine or education, but either way, please stop messaging me.
Do you think I am messaging you right now
