The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
I used to work for a (fully remote) company that would give $20 in UberEATS credits if you had a lunchtime meeting. I’d always get like a $10 fried chicken lunch and still pay a couple bucks out of pocket because of all the fees. And the food showed up cold about two hours later.
I seriously don’t understand how anyone thinks it’s a service worth using.