• baltakatei@sopuli.xyz
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      5 months ago

      What’s to stop any malicious merchant from pruning unfavorable reviews? I trust moderated gossip channels with no financial stake in review sentiment over curated marketing advertisements masquerading as “customer reviews”.

    • iAmTheTot@sh.itjust.worksOP
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      5 months ago

      I dunno, I disagree. I look at reviews and was, in fact, looking at reviews for the thing I wanted to also leave a review on.

  • hperrin@lemmy.ca
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    5 months ago

    Of course. This makes perfect sense. How would you have anything relevant to say about the product if you haven’t been advertised at in the past twelve seconds?

  • kibiz0r@midwest.social
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    5 months ago

    Technically, BazaarVoice is the one preventing you from leaving a review.

    This is actually an example of technology working correctly. Web sites are able to delegate parts of their functionality to other services that are able to act independently. Your browser refuses to interact with BazaarVoice, but Petsmart continues to function.

    It’s also an example of markets working poorly. It’s great that companies can use a third party service to handle reviews, so we don’t have to constantly reinvent the wheel. It’s not great that companies like Petsmart are so big that they don’t have to care about who they delegate that job to. They can use a cheap-as-hell sketchy AI service that will grind their users into an algorithmic paste, and pocket the savings, with no worry that you might go elsewhere (what are you gonna do? shop at kind-hearted Bezos’ store instead?)

    • MystikIncarnate@lemmy.ca
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      5 months ago

      Yeah… As a technology person (working IT for many years now), it’s more likely that there’s some bad interaction between the browser, Adblock and the service that does the reviews. They’ve found a way to get an image to load regardless if the review applet works.

      My bet would be that the Adblock is preventing the site from loading the necessary code to show the review submission “page”. This image is up behind the review regardless of if it works, is just that if the review thing works, it covers this up.

      Sounds to me that this is a courtesy message basically saying that Adblock thinks the review thing is an ad.

  • Rayquetzalcoatl@lemmy.world
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    5 months ago

    I love the way companies simply refuse to not track us. You guys seen those cookie popups that are like “accept and continue” or “reject and pay” where you have to actually pay to reject cookies? I cannot believe that’s legal at all. Total scumbags.

    • anton@lemmy.blahaj.zone
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      5 months ago

      It’s not.
      I usually go into zapper mode on ublock to remove the pop up without agreeing, but they probably treat that as “accept and continue”.

    • dohpaz42@lemmy.world
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      5 months ago

      I personally have never seen a pay to reject. What types of websites have you come across that do that? I’m genuinely curious.

      • Rayquetzalcoatl@lemmy.world
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        5 months ago

        A lot of news sites! Let me see if I can find one.

        I’m pretty sure I saw it on Autosport earlier today. Just opened it in Chrome (ew) – see screenshot!

        1000022765

        Edit: reading the popup, I assume the legal loophole is that you technically CAN revoke consent after accepting, without paying, by visiting a whole separate page and doing it there. Ultra scummy!

        • dohpaz42@lemmy.world
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          5 months ago

          Oh! Ok. I was under the impression the verbiage had the word Reject in it somewhere; that’s on me. It makes much more sense now, and I get what you’re saying. Thanks for the clarification!

          • Rayquetzalcoatl@lemmy.world
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            5 months ago

            I actually do think I’ve seen variations in this wording over the course of a few months. I’m going to go digging around sites I think are probably less scrupulous to see if I can find examples.

            Boom, gotcha. First absolute rag that came to mind. Check it! Screenshot:

            1000022766

            Edit: also it’s totally on me that you thought the word Reject was in there - I put it in quotes and then provided an example that didn’t contain it, sorry! 😂

    • 18107@aussie.zone
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      5 months ago

      I hate the websites that have “Accept all” or “Accept necessary only”, but if you use a privacy browser that refuses all cookies the site works anyway.

      Their “necessary” cookies aren’t actually necessary, you just can’t reject them.

      I wonder if there’s even a difference between “all” and “necessary”.

      • Rayquetzalcoatl@lemmy.world
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        5 months ago

        As a web developer, I can confirm that there are sometimes necessary cookies that aren’t just for the wankstains in marketing!

        • 18107@aussie.zone
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          5 months ago

          What would happen if a browser never saved those cookies? Would the website fail to load, some elements not run, or something else?

          I’m always curious about edge cases and failure modes.

          • Rayquetzalcoatl@lemmy.world
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            5 months ago

            Yes, you’re spot on; it’s mostly about elements and functionality not working. Just as a heads up, I work in the WordPress ecosystem so the following brief descriptions will be focused on PHP based sites. I’m sure there are ways round using cookies, such as using localStorage in JavaScript etc. Anyway!

            The biggest thing you’ll run into is anything to do with login systems. Any website that offers a login/account typically makes use of cookies, in order to let the website “remember” that you’re logged in, between page navigation.

            One of our clients offers a comparison calculator for investments. This calculator relies on cookies when you want to “save” your results, and also makes use of them when you’re not logged in, in order to allow you to access your previous runs of the calculator without having to create an account.

            Another of our clients, also in the financial space, produces documents containing financial info about funds, and marketing materials. These docs are subject to strict compliance rules determining what can be shown to users based on what “type” of investor is viewing the site, and where in the world they’re viewing from.

            Anybody visiting the site self-identifies by manually selecting an investor “type” and a location. This info gets set into a cookie, and the site serves content based on the values in that cookie. If the site can’t identify the cookie or it has an invalid value, it’ll basically be unusable, in order to protect the company themselves.

            • orclev@lemmy.world
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              5 months ago

              Another example might be shopping carts or session storage. Anything that persists from page to page. Does the site have an option for dark mode display? Probably stored in a cookie. Option to change the display language? Yeah, also likely a cookie.

              • Rayquetzalcoatl@lemmy.world
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                5 months ago

                Yeah, 100%! And the languages point generally opens up to a third-party system like WeGlot, whether the cookie is first-party or not. It’s sort of amazing to me how collaborative the modern web is, but also just how insecure it can be.

                It can be really locked down but I would say at least half of the wordpress sites online (and wordpress powers something like 20%+ of the whole open internet, iirc) pull in all sorts of third-party scripts and code that isn’t vetted by the people including them (including me! Only so many hours in a workday, after all).

              • Rayquetzalcoatl@lemmy.world
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                5 months ago

                Funny enough, I mentioned that in my first paragraph as I’ve had to do that for a client recently who had some specific niche use case for something that wouldn’t allow cookies to be used.

    • MystikIncarnate@lemmy.ca
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      5 months ago

      Literally baked into http is a “referrer URL” option.

      None of this is new. It’s literally built into the protocols we use daily.

      • Rayquetzalcoatl@lemmy.world
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        5 months ago

        Very true, you’re right.

        It’s just that the sort of “depth” and “breadth” of the tracking has evolved, as well as the ways marketers use that information.

  • brax@sh.itjust.works
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    5 months ago

    Meh, I guess they don’t want any reviews then… Sucks to suck, sales will drop and they have nobody to blame but themselves

    • Pogbom@lemmy.world
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      5 months ago

      Sadly I’m sure a company as big as PetSmart has done the math and decided they stand to make more from advertising than from a few lost reviews

  • IninewCrow@lemmy.ca
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    5 months ago

    Which now renders their site useless … I’ll go on your site to look up basic info … then go to your store to get what I want and even visit some other store or service that could give me the same product.

    It’s a disincentive to want to use their site in the future.

    I’ve stopped using several store websites because of this. Then when I want an actual product … I’ll call the store and ask them to look for the product for me. If they have it great, if they don’t, I’ll look for it elsewhere or figure out some other solution for myself that doesn’t involve any of their dumb websites.

    I’m regressing from the internet and use people contact more and more because of this stupidity. I’m going back to the way I did things in the 90s and early 2000s where I would just use their store flyer as a guide, call the local store to ask for something and then go look for it myself because the online services today are so intrusive and needlessly complicated that its faster and more useful to not go online.

  • Nikokin@lemmy.world
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    5 months ago

    They probably use a 3rd party for reviews, so the ad blocker accidentally blocks that service

  • thesystemisdown@lemmy.world
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    5 months ago

    I’m as offended by receiving survey requests for any and everything I buy or pay online. If it weren’t disingenuous I’d be fine with it, but it’s usually the retail marketing version of a push poll. There’s no way that they would get that something is off based on the normalized survey values without reading the non-normalized text box that corporate probably doesn’t care about. Therefore, they get a consistent value of 1, (you suck) to every question. If I had a positive experience I just don’t bother unless some poor bastard went out of their way to help me.