ServiceNow, for one, is a platform as a service that handles trouble tickets, CMDB, and some general automation. Most people at my company that use it really hate it but management busts a nut over things like this.
ServiceNow is very much aimed at the managers. It’s good at reporting metrics like SLAs, ticket counts and anything else management dreams up to track metrics on. The interface for analysts putting data into it is slimy shit on toast. I swear, one of the questions I plan to ask, the next time I’m interviewing for a job is, “what do you use for security case management”. If the answer is “ServiceNow” or “ServiceNow Security Incident Response (SIR)”, that’s going to be a mark against that company. The only thing worse than ServiceNow ITSM is ServiceNow SIR. It’s all the terrible design of ITSM, but with basic security case management features implemented by clueless idiots.
It’s the worst of shite. It has inadequate models for depicting services, so you have do deform your own model of product and service delivery to fit their ill-conceived straitjacket, and its licensing model discourages open sharing of information within the organization. Also, it’s all clunky and half-assed, especially its integration points, and the whole monstrosity is based on the antiquated ITIL philosophy that support is a cost center and therefore all support services should be rationed, never mind response times, quality of service or value to the customer. That barely made sense in the time of on-premises data centers but makes little to no sense in a cloud-based environment.
And yes, it collects lots of metrics, but they’re all crap.
From what I heard if you use it right, it has some great features. It seems it hasn’t been implemented correctly at your company.
Great features poorly implemented. It’s incredibly easy to make poorly optimized forms that basically end up DDoSing itself.
This looks like a fake headline you’d see in the background of a movie
Business Corp Acquires Service Company
Data.World was founded in 2015 and previously raised more than $130 million in venture financing from firms such as Alumni Ventures, Prologis Ventures, and Shasta Ventures, according to Crunchbase.
The terms of the deal weren’t disclosed. Data.World was most recently valued at $350 million in the company’s $50 million Series C round in 2022, per PitchBook.
That’s amazing, I hadn’t heard of a single one of those names before.
Thank your lucky starts for that.
What does this have to do with Technology? Surely this would fit better under !business@lemmy.world or similar, no?
It’s a commonly-used tool for technology management.