Asus seems to be apologetic lately but shit keeps pilling up.
“we’re sorry (that you noticed)”
That was my first thought too
Pffffffffffff…believe it when people start reporting not being fucked and fleeced
This article doesn’t address fully enough that ASUS used the tiny blemishes as excuses to disqualify the repairs as being out of warranty.
Or that, with no explanation, they were used to classify the LCD as also being in need of replacement.
The explanation came when GN pressed them: fixing the blemishes meant switching out cases, and switching out cases meant switching LCDs. They actually put that ‘explanation’ in writing.
“We’re gonna keep doing it, but feeling really bad about it all the way to the bank”
They did this 12 months ago; said the right things and did absolutely nothing to stop.
Here we are again. If you or others experience warranty fraud like which is being experienced here watch the gamers nexus video as they have details on what you can do to land them in trouble with the state. If it happens enough asus could be fined significant amount of money or even lose trade licenses.
Except the “state” has plenty of evidence of fraud but has literally done nothing up to this point. The only thing that will change things if the people boycott ASUS and demand justice.
Or you know, keep writing your emails to the “state” begging them to actually do their fucking jobs and see how far that takes us.
Is it because of the gamers nexus video?
Yes.
it’s now going to revise its prices for repairs outside of warranty
That seems to ignore the other issues surrounding it
Just like in the Gamer’s Nexus video. At least they’re consistent
Huh. I had a Predator monitor that was diagnosed with mysterious “liquid damage” when it stopped working. Considering it’s well up and above the desk, that would have taken some work.
I’m wondering if I should try again?
Just send it in, ask for evidence for denial then send your communications and theirs to your state department so ASUS can be fined and it goes on the record. Eventually they will be threatened with heavy fines and trade restrictions if they keep comitting fraud.
The problem is that you’re charged for packaging, and the monitor is not exactly cheap.
I haven’t trusted Asus as a brand for several years already, nice reminder to keep on avoiding any of their products for the foreseeable future.
I am still sad that EVGA stopped producing Nvidia GPus as they were my go to for a long time.
I’m glad I went with the steam deck
I need to build a new pc soon. Mine is currently 10 years old and it’s showing its age. I just don’t know what motherboard manufacturer to go with! I’m currently using an asus mobo that has been great and solid for a decade, but… I want to support a good company.
Had no problems with MSI
Under no circumstances should one go with MSI.
I’d take a gamble with asus than the shit msi put us through.
Agree. I’ve had one MSI motherboard and it didn’t last long. I’ve had two ASUS motherboards and neither ever had any problems. Ofc I wouldn’t buy another now that this story came out though
As far as I know they’re all bad in one way or another. Gigabyte allegedly has decent support, but from my anecdotal evidence you’re also more likely to need it. I’ve always bought Asus mobos and never had an issue with them. But I know it will not be a fun experience when it eventually happens.
I stick to their high or middle end products though, imo their budget stuff is unreliable af (and the high end is bloated with useless features to inflate prices. But sometimes you can get a good deal on them).
Honestly you would have better success buying from somewhere that offers own warranty not just manufacturers warranty, somewhere like Amazon, but you have to make sure it is sold by Amazon
And I just bought a Steam Deck!
