In response to customers’ complaints about its security measures, Loblaw, Canada’s largest grocer, has repeatedly said that organized crime is to blame. “This surge in organized retail crime remains a significant problem for the retail industry,” said Loblaw CFO Richard Dufresne during a conference call in late 2023.

Didn’t they find that there hadn’t been a surge in retail theft, that the “report” it was based on combined every source of shrink - including employee theft, retail theft, writing off stuff that spoiled in the store whether due to improper storage or inability to sell, writing off stuff that the managers over-ordered or mis-ordered, stuff that was exposed to mice and rats, etc etc etc. And that basically the “surge in retail theft” was actually just a cover to make managers feel better about mis-managing their stores?

Last year, the U.S. National Retail Federation initially reported a startling statistic: Organized retail crime accounted for nearly half of the estimated $94.5 billion US that retailers lost due to missing merchandise in 2021. However, the industry group retracted the claim eight months later, after it was revealed that the report was based on erroneous data.

Ah, yes, there it is. Funny how the corpos are still leaning hard on their discredited “report”.