DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
Door dash takes waaaay too much on bs fees from restaurants. If you have to use their app I’d suggest using it to browse menus, calling the restaurant directly and asking if they deliver and order it through them, heck pick up if you can. Fuck all these greedy apps nickle and diming everything.
It almost doubled the cost of my order last time, all the fees and tip bullshit
The last few times I tried to do delivery at food for the family, The price for four fast food meals exceeded going to a decent sit down restaurant and getting a moderate dinner for four.
I’ve never used any of those services. If the restaurant doesn’t deliver, I pick up my order. I also try to go to the restaurant’s website and use whatever ordering system they have there, under the assumption (perhaps mistaken) that the restaurant chose that ordering system because it was the best deal for them.
What’s crazy is that there’s really no reason why it should be the way that it is, where every chain restaurant has a different individualized app, every mid level business has a website, and every mom and pop restaurant you just have to call on the phone, and every business has their own delivery drivers with all these other apps picking up the slack in between. Doordash takes off so much from the top of the order to make it look more appealing, as a service charge, the restaurants just increase prices, the drivers get paid a pittance, probably so does the support staff if I had to guess, and all of their programmers, who are the only party left that the money would go to, the programmers can’t make an app that works for the customers or the drivers. It’s like a lose-lose-lose scenario for anyone that’s not a soulless finance bro.
It’s crazy, if restaurants are at a point where it’s cheaper for them to just have an actual, well paid delivery driver, and just use their own old school apps, websites, and phone lines, rather than paying their fees to a business that could just handle the whole thing for them all in bulk, seeing as the needs from restaurant to restaurant is generally pretty similar. The latter should be the more cost-effective solution, here, it’s fucking nuts.
Fuck all these greedy apps nickle and diming everything.
Isn’t it what’s called shareconomy?’
Isn’t it super fancy?
:-)
No its “gig economy”, and it’s primary purpose seems to be skirting labour laws by calling their employees “independent contractors” so they can save money by screwing the people working for them.
What kind of “tip” is paid upfront before the service is rendered?
Lots of places do this now, unfortunately.
Literally fucking every place now and I hate it. Ordering take out food that I am picking up myself? It’s “swipe your card here and it’s going to ask you a question”. Literally everywhere. Even places designed to be walk-up and get your food and leave, like a local smoothie place or something.
Call the spot, order it, and go get the food your fuckin self. Stop spending an extra 35% to have somebody working three jobs get it for you.
35%? That shit doubles for me. Fuck DoorDash.
Don’t make me use my phone as a phone damn it!
Stop spending an extra 35% to have somebody working three jobs get it for you.
I don’t how the three jobs factors into this. Surely they actually need those three jobs, they probably aren’t working them for fun. So not like me not ordering helps them in any way.
Giving in to corporate extortionate practices doesn’t help them in any way either.
If you stop using the service that might harm them though. Probably sacked if there’s no work
it does please keep ordering
Hey, why do you hate trickle down economics so much!
/s
If I could do that I wouldn’t use GrubHub in the first place.
You do not need a service that did not exist ten years ago. I promise that you can live without it.
Try not to be so judgemental.
Then it’s not a tip and they should include it in the price
How about letting us tip afterwards not before. That way we know how much to tip.
How about ditching tips altogether and just paying the drivers a decent, livable wage?
My local pub in Australia just got new POS machines. Day 1 I’m there. They put in the price for your beer on the till, you go to PayPass and walk off, but it’s asking you to tip first. You say “No Tip”, then PayPass and walk off, but then it asks if you’re happy to accept the 1% CC surcharge, being like 9¢. Then you can walk off.
The staff were losing it and apologising. They were so annoyed they just started hitting “No Tip” and “Yes” for people, because that’s how it normally works.
Lowest level minimum wage for someone pouring beer is $24 an hour here.
People still throw cash in the tip jars from time to time, but it’s like when they really appreciate the staff or see they’re having a hectic shift. Even just good conversation or chucking your tunes on, will empty the pocket change in.
That’s how tips should be. Where I live it’s the same probably even more on the no-tipping side. I’ll leave a tip when you’ve gone above and beyond (which is rare, service here is “sober” to put it gently, which is fine, it’s somewhat efficient but just not personal at all).
Or, if you’re the Italian head of bar at the fancy restaurant I took my wife out for anniversary dinner, got seated at a bar table and then you proceed to both entertain us, rock the venue, swap out our inexperienced waitress for the maître d’hôtes, and pour us free drinks on the sly, then you better be sure I’m slipping you a 20€ on the way out. That stuff is extremely rare though.
This
No my tip would be for being lazy and then actually getting it to me fast and correct. Which is why I said afterwards tip not before, because that means I’m not funding their underpaid wage.
As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.
That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.
It IS expensive to deliver stuff, and we need to be upfront with that.
It would be much worse for the drivers in that case because they would have to gamble on whether an order would be good to take or not. We’ve already seen something similar on Uber Eats where they allowed people to fully change tips retroactively, so people would get their orders accepted quicker with a large tip and then just remove it once they got their food.
It’s not a tip then. A tip is a reward for services rendered. A tip paid before services are rendered is not a tip. It is part of the bill.
Whine some more then, it’s not going to change. It’s more important that drivers get paid than you saving a few bucks.
I get why people are annoyed by tips and why, but god damn some of you sound entitled as fuck on social media.
You can’t have it both ways. If drivers get paid a living wage it’s still going to come out of your pocket one way or the other.
Tips are arbitrary anyway. Fuck tipping culture. I don’t get delivery because it’s too expensive and I can do it myself for cheaper. But if you want something and pay the bill that gets charged for the service then that should pay for everything including the employees.
Yes, exactly. They copied the traditional food delivery formula but should have modified it to fit the contractor model.
This implies that your food won’t arrive cold if you do tip, and that hasn’t been my experience at all.
Same. I’ve almost completely stopped using these delivery services because of the extreme costs and middling performance.
When people constantly complain about how underpaid they are doing this job, I realized that I don’t want to pay what people actually want to get paid for this service, so I’ll just stop. Like paying 15 fees and tip is already too much for only 1-2 peoples worth of food. I’d consider it less painful for 6 people’s dinner.
Turns out there’s a reason that getting anything and everything delivered on demand hasn’t ever worked. It’s not a function that is worth the cost to very many people.
That’s why the ridiculous North American tipping culture needs to be called out as much as possible.
This is barely related to tipping culture, this is a service bid. They just refuse to call it that.
It’s part of tipping culture because it uses the acceptance of tipping to slip this bidding system in. It also doubles as a tip because there is no separate tip option and tipping is expected for delivery. I’m sure more people wouldn’t mind “bidding” low if it just meant getting their food later. Instead there’s also the specter threat that a disgruntled worker will tamper with their food for daring to make a low “bid”.
You’re more likely to not receive your food then someone tamper with your food.
Just the plausible existence of a threat is enough and tampering has certainly happened before.
Exactly. All the people complaining about extortion don’t understand the economics of Door dash / GrubHub / etc.
The food delivery person sees a potential job come in and can accept or reject it. In a few seconds they decide what to do. If it takes them 10 minutes to go to the place, 10 minutes to wait for the food, and 10 minutes to drive to you, they estimate a total of 30 minutes of work.
Of course they’re not going to do it for no tip. There are plenty of other people tipping. Your food is going to wait for somebody to pick it up for whatever minimum amount DoorDash guarantees them. Maybe there is a second order going in your direction.
I live way out of the city center, but any time I order I don’t tip in advance but my order is picked up near instantly anyways. My trick: living in a country without tipping culture where the drivers are paid for their time no matter how big the order or how far it goes.
This is not even tipping anymore. This is paying to get normal service, not better service.
That’s always been the exact problem with American tipping culture. When it’s expected to tip, you’re no longer doing it to get better service, just normal service - which means it’s just a hidden extra price.
Focusing on the wrong issue, but you’re technically correct. You’re not tipping. You’re guessing at what door dash should be properly paying their employees instead of DD doing it themselves in your favor.
So pretty much the same as if you do tip.
The fee you add for DoorDash etc should not be considered a tip. Tips are given after service is rendered, and are based on the quality of service. These fees are more like a bounty. “I’ll pay $10 to the person that brings me a hamburger, dead or alive.”
proceeds to bring a whole freaking cow to your door
I stopped using DoorDash when their fees and overall cost doubled what it should be.
I’ll walk down and get it myself.
It’s fucking ridiculous…they all are. Uber, Grubhub, I mean if some of that went to the drivers then fine, we could talk. But we all know they don’t.
Just go get the food yourself. Forget these delivery companies.
Is it too much to ask that I might be able to just pay for this service? Sometimes I want or need food ordered. If it costs $20 to have it delivered, and pay the delivery person fairly, sometimes that’s worth the cost to me. I wish tips were an extra for “thanks for doing something above and beyond or awesome”. They shouldn’t need to be expected.
$1.99 convenience fee $4.25 app fee $3.99 delivery fee Oh, and don’t forget to tip your driver because none of this goes to them.
^^^^ this cap needs to stop. Just give me the $15-$20 delivery fee and be done with it.
15-20 USD for delivery service is really expensive man.
Which is why it’s only worth it sometimes. If that’s what it takes to provide the service without fucking someone over to the point that I’m expected to help them recoup their loss, then yeah, that’s what it should cost.
This is the spirit is what I’m after. It’s likely usually going to seem lopsided if I’m paying to have one meal delivered, but If in having a meal for a small group or the family with some leftovers expected, it likely seems more reasonable. The people doing the work shouldn’t be getting screwed, the business should get to cover cost and make a small profit, and the customer gets to make choices without having to do fee gymnastics for every different place with a sprinkle of guilt that you’re responsible to decide what to pay the workers via tip.
I expect food delivery to be kinda expensive, you’re usually saving me 30-45 min to go get it, wait for the order, and return.
That’s about what they make with tips and an hourly pay for doing the task. Instead DD has created the system where that responsibility falls on the customer buying food.
No it isnt?
I live in Germany and the delivery cost here is max. 6€, usually 2-3€. Never found any delivery service more expensive than that. My bad…
I just wish the fees weren’t based on a percentage of the total bill, on top of the fact they blatantly jack the menu prices up. A few of us would like to use DD and similar for work lunch, sometimes. The charges for $60-80 of food is ridiculous, when it should be a flat rate for the service. You’d think they would want to incentivize these larger orders. Assuming the food is ready when the driver arrives, there should be no difference for the driver, who would generally get tipped on top.
Gross.
Also, in my experience, an tip doesn’t even guarantee warm food lol
I used door dash maybe 5 times ever, tipped 20% and still got cold AND wrong food everytime.
I used DD a lot during the course of the pandemic and I’d say it was completely botched at least 70% of the time. Part of the reason I used it so much was that they were giving me a ton of money to use in credit due as a resolution to the constant issues. This actually made it very cheap overall so it was hard to complain. I always gave above average tips too
Same.
Similar experience with GrubHub as well.
HOW MUCH?! General sales tax here is 20% and food sales tax is 10%! It is double of food sales tax.
How lazy and dependent people are if they can be “blackmailed” by the food delivery service and that service doesn’t fear a significant loos of customers!
I honestly wish people would quit using these delivery services in general.
They literally have done nothing but cause problems in store. They cause people who actually came to the store to have to wait because we got a fuckin door dash order for $60 and we’re told to put mobile orders as top priority.
Not to mention all the headaches of trying to contact customers about substitutions or out of stock items. It’s just a fuckin mess.
You’re paying more for lower quality and I honestly don’t even feel bad when I fuck up an order. You’d have been able to tell if you actually came in.
And before anyone brings up disabled people the main users of these delivery services in my area are college kids.
I honestly don’t get the hate. People obviously want to order restaurant food to have at home. Maybe they’re watching a series, studying, have kids, are introverts… like who even cares the reason. And they’re willing to pay more. Why not try to accommodate that?
To me it sounds like the issue is UX related (contacting customers) and store related (expediting orders in the best sequence). Neither of those seem like the solution is wishing people wouldn’t use the service.
You clearly don’t work in food service where we’ve had a constant increase of work load with basically no increase in pay.
And now we’re forced to deal with online ordering which completely disrupts the normal flow of things.
It’s not optimized it’s forced and as a result both the employee and the customer are more stressed.
That still doesn’t sound like the customers fault at all. It should be possible to set certain things as out of stock, depending on the system probably automatically.
The fact that you’re interrupted for online orders sounds like your workflow isn’t optimised for having online orders at all. Just look at McDonald’s drive-in, that’s a completely separate flow from the in-store orders usually and they make it work. That might be a very visible example but many other stores have updated their workflow to accommodate online orders if offered.
So both these issues (calling customers to fix shit and the forced workflow) are completely fixable. You shouldn’t be mad at customers using delivery services, be mad at the store owner that just wants the money from delivering without making sure their system is up for it (not to mention they underpay you, even more reason to be mad at em)
