After three canceled appointments, service restored one day after Ars emailed ISP.
  • Brownian MotionEnglish
    33•2 years ago

    I have been saying for a while now (10 years+) that internet should be treated like gas, electricity and water. Today its an essential service.

    However, at least in OZ, ISPs are not accountable for outages, and should be.

    Here, if electricity is out for a certain period, you can claim for spoilage and if its longer than a govt set period, the electricity company must pay you.

    same for the other services (but rarely happens).

    ISPs should be considered an essential service, and if they are out for 4hrs, then it should start costing by paying the customer.

    And possibly there should be clauses for outages that have “catastrophic outcomes” (im not gonna define it, but you get the idea) should result in suitable claims for damages.

      • @avater@lemmy.worldEnglish
        2•2 years ago

        I don’t know, especially on the countryside problems can last really long. Also there are sometimes issues between providers so as long as they are not settled you have to wait for your access…

          • @avater@lemmy.worldEnglish
            2•2 years ago

            I live in on of the bigger cities, which is the hometown of Telekom and even here there are districts with no proper connection speed.

            Internet connectivity and speed as a huge issue in germany, but the companies keep up fixing it.

  • Jaysyn
    19•2 years ago

    I’ve been in the communications industry for almost 30 years & I don’t think I’ve ever heard anything good about CenturyLink.

  • @GFGJewbacca@lemm.eeEnglish
    18•2 years ago

    A company finally engaging in something resembling customer service or doing their fucking job after being contacted by journalists threatening to expose their behavior? That’s never happened before and certainly won’t happen again. /s

  • ares35
    5•2 years ago

    the ILEC not giving a sh;it about a reseller’s customer on their network? surprise surprise.

  • @Madex@lemm.eeEnglish
    -4•2 years ago

    Not being funny but this is hardly criminal, what would a 86 year old do without Internet?

    Unless something is life threatening, we’ve had towns without Internet for a month due to contractor cutting the fibre.