Kindness and understanding first and foremost, always. But when dealing with uppity assholes in a situation where you are right, first remind yourself that nearly all adults are just faking it to get by, then start making direct eye contact, make every statement crisp, concise, and do not use any “partial” words {words like guess, sort of, possibly, might be, probably, etc) and when you’ve said what needs to be said stop talking, keep making eye contact, and focus on the idea that there is no other way than the way you just said. Don’t be hostile, don’t be insulting, smug, or anything other than resolute. Never break that silence first.

Most of the time, that will get you through, either by convincing everyone else that the issue is ended, or if any of these people are that rare adult who legit has their shit together, they will either move things along or engage you directly to work out a solution.

Confidence is one of the rare things that if you lie about it really well, it becomes truth.

This isn’t some alpha thing, it’s about removing unnecessary doubt. Sometimes that’s more dangerous/costly/wasteful than anything else.