Hey everyone,

I just tried to contact my country’s social health insurance system via phone, and to not have to pay in queue you have to request them to call you back. For some reason they don’t get my number automatically and I have to type it in.

So, what’s the problem? Well, my phone won’t allow me to press “+” while in a call, which is required to type in the country code.

I was able to make the call by waiting in queue but I have to pay a bit of money for it. In case I have to make more calls, it would be nice to know if there was a fix for this.

Dialer is the default one (Google?), phone is Oneplus Nord 5, up to date in updates (software version CPH2709_16.0.5.1002).

I hope someone knows a fix for this. I can type in the plus symbol just fine outside of calls by long pressing “0”, but it just won’t work in a call.

  • kylian0087@lemmy.dbzer0.com
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    4 days ago

    Thats a issue with the keyboard. Samsung has this as well. I suggest installing a different one like heliboard

    • kuiskaaja@lemmy.mlOP
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      4 days ago

      i thought the dialer uses its own keyboard :O

      i’d love to try a FOSS alternative but im a bit scared to download apps from f-droid and such cus i have my banking apps on this device

      absolutely ridiculous if that’s the case though since im using gboard and you’d think that google’s products should always work perfectly together

      • TheRedSpade@lemmy.world
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        4 days ago

        F-droid shouldn’t affect your banking apps. You don’t need root to install it, just have to enable developer options to allow third-party app stores.

    • terabyterex@lemmy.world
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      3 days ago

      thays not an issue with the keyboard, + doesnt exist on a phone. there is no tone.