Yep, thats the ‘you’re completely fucked, most likely’, 3RR.
Back when this was happening… me and my boss were in charge of making the support/phone service center node system actually make sense.
You got a whole giant mess of flows from stated problems and how questions get answered…
And you have to make it actually make sense, make it actually identify and solve problems, reorient the flows, tease out infinite repeating loops, write new nodes and flows.
And of course, half of the people in engineering and half of the managers of support call centers are lying to you, to cover their asses.
… just thinking about it makes me ache for a cigarette.
Fun fact!
MSFT would have done better finacially if they literally just sold everyone 2 of the original 360s, instead of one.
That would have been less expensive than the costs of diagnosing and ‘repairing’ them.
And, yes, sometimes, you’d just get a new 360 with your original hardrive swapped into it or transferred into it…
… and sometimes they’d forget to reregister whatever the new hardware id is with your account, resulting in you getting auto banned when you got the replacement and turned on Xbox Live.
Yep, thats the ‘you’re completely fucked, most likely’, 3RR.
Back when this was happening… me and my boss were in charge of making the support/phone service center node system actually make sense.
You got a whole giant mess of flows from stated problems and how questions get answered…
And you have to make it actually make sense, make it actually identify and solve problems, reorient the flows, tease out infinite repeating loops, write new nodes and flows.
And of course, half of the people in engineering and half of the managers of support call centers are lying to you, to cover their asses.
… just thinking about it makes me ache for a cigarette.
Fun fact!
MSFT would have done better finacially if they literally just sold everyone 2 of the original 360s, instead of one.
That would have been less expensive than the costs of diagnosing and ‘repairing’ them.
And, yes, sometimes, you’d just get a new 360 with your original hardrive swapped into it or transferred into it…
… and sometimes they’d forget to reregister whatever the new hardware id is with your account, resulting in you getting auto banned when you got the replacement and turned on Xbox Live.
Yep. That did happen at least a few times.