I was pushed into a university IT call center with no training in actual computer skills and felt like this. But after fumbling through some calls it was 40% getting people to reboot, 40% getting people to reboot despite their lies that they already did, 15% problems I actually happened to know the answer to from home PC use, and 5% “Let me ask the specialist”.
I was pushed into a university IT call center with no training in actual computer skills and felt like this. But after fumbling through some calls it was 40% getting people to reboot, 40% getting people to reboot despite their lies that they already did, 15% problems I actually happened to know the answer to from home PC use, and 5% “Let me ask the specialist”.
“Sir, I need you to reboot your computer”
“Sure, let me juuuuust restart… Huh, doesn’t seem to have solved the problem”
“Sir, I’m remoted into your computer and can see you didn’t actually reboot.”
So many goddamned times while I was on first line…
The Dr House rule of everybody lies is oddly very specific in the IT support world