I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn’t complain & I didn’t return it. Isn’t that good enough for them??
Also why tf are phone numbers required for every online order now?
What if i don’t want to have a phone number? These forms refuse VoIP numbers as well.
I don’t know for other people but in my area the delivery person almost always calls me before dropping the package to check if I’m home and ready to receive the package.
Wow, that’s an awesome delivery driver!
I would appreciate that so much as it both mitigates the package theft risk and is very courteous of the driver
wow, that sounds like a horrible USPS experience
Because at some point someone said “if we have multiple ways to get in contact with our customer, we’ll be able to tell them about problems with their order faster.” And then it became industry standard, and everyone upstream of the order also wants a phone number, and so if you don’t put a mandatory phone number field in your form anymore, all the other ecommerce developers will laugh at you and call you mean names.
My local Chinese place, which only allows pickup when ordering online and only takes cash, not only requires a phone number; it requires that the phone number be verified via a texted PIN.
For every transaction.
Margins at restaurants are vanishingly thin. Consistently wasting ingredients on 10 orders a day that can’t be traced back to a real person that are never picked up could potentially put them under
People are more motivated to leave reviews when they aren’t happy because that’s how they get even, so the company is trying to convince everyone else to also leave reviews.
I see how that makes sense.
I work for a large home appliance warranty company. Many of you in the States probably have one, they are very popular.
My boss just had a meeting with them, and the only thing they care about is five star reviews. That is it. How many we get, how high the average looks.
Here is the problem: nobody is going to pat me on the head and say “good job” because I fixed their dryer. That is just the basic function of my job. You do not leave reviews for the Kroger checkout lady just because she scanned your produce correctly. On the other hand, if I mess up even a little, I get slammed with a one star.
I service seven orders a day, five days a week, plus six on Saturday. Statistically, that means at least one job a day is going to turn into a one star review, not because I did something wrong, but because someone is unhappy for some reason. And the truth is, people rarely go out of their way to leave a five star review, but they will absolutely make time to leave a one star.
The home warranty company does not care about that reality. If our average rating drops below 4.0, we get significantly less work. The higher ups do not deal with customers or field service, all they see are the numbers on a spreadsheet. From their perspective, the companies with the most five stars get the most jobs, period.
Bottom line the five star rating means absolutely nothing it’s not a measure or metric for anything it’s completely false.
Good user reviews simulate word of mouth advertising which is the most valuable sort. They want free labour from you to help with that. This would be a great application for a spam filter.
Shareholder metrics.
I worked for a subcontracting company that provided installation services for one of the big TV companies. Our compensation was dependent upon good ratings. They would always send a survey that rated the service from 1-5 stars. Then they would subtract the percentage of ones from the percentage of fives to calculate what they called a net promoter score (NPS). If the NPS fell below 70 in a market, our compensation would take like a 20% hit. If we didn’t get it back up, our contract would be at risk. I think NPS is a widely used performance metric in a lot of industries.
feed them to AI to filter keywords and then ignore your feedback and just focus on maximizing shareholders profit
Sounds about right!
If they want reviews on any service that relies on an algorithm it is to improve their rating and therefore visibility. Advertising essentially.
