Ya, and the reason I’ve never been in a car accident is cause I’m a fantastic driver, not because I’ve never owned a car…
“excellent customer service” is a really weird to state “monopolistic practices”
It’s a good way to say, “customer service that blocks the exit,” though!
Welp, the gig is up. After all of these years we’ve been publicly pretending otherwise… these companies have finally seen through our charade. We no longer need to excitedly whisper to eachother in basements and bars, and other locals in the shadows, tales of how our local Internet service providers always go above and beyond for each and every one of us. Now they know we think of them not only as a part of our family, but also as one of our children, as kin, and with more esteem than our elders. Truly we are a blessed people. The future is bright my brothers, we can now rejoice openly in the sun the ISPs shine down unto us.
Hahahahahaha.
Fuck. It’s so fake it makes me feel sick, I hate large corporations, especially ones with monopolies. It’s disgusting.
I work for an ISP, we have 10 second to 3 minutes hold times before you’re speaking to a real rep, we have had downtime 5 times since I started working for them 4 years ago for maintenance (upgrading hardware to support larger bandwidth in different areas), we sell 1Gbps symmetrical speeds with unlimited data for $50/mo, we have 50k customers (in a specific area) and 5 customer service reps. Customer service quality is definitely important, but providing a service with minimal issues and great prices, that’s why the ISP I work for can get away with such a minimum amount of representatives and continue to get a 4.7 star rating on Google as an ISP.
It’s fun working for a company like this because you get to see how 50k customers paying for 1Gbps only use 70-85Gbps at any given time on average lol, people think they need a lot of bandwidth when in reality they just need a better router for their local network’s bandwidth. WiFi hasn’t been a great tech so far honestly, Wi-Fi 6 made a lot of improvements, maybe with WiFi7/8 that changes though. Big name consumer routers like Netgear have been dropping the ball with quality for years, but they still rake in the cash because at one point they made really great hardware.
I’ve learned a lot about networking because of this job, and it’s given me a really great perspective of how awful Comcast/Xfinity/spectrum and CenturyLink/QuantumFiber really are, how much they try to get in the pockets of the people who make the decisions for infrastructure in our cities, there were so many hate ads against the ISP I work for during an election season all paid for by Comcast and CenturyLink.
Anyways, customer service is great, but quality of service is much more important. Having both is a win all around.
Stares in local duopoly
In Algeria no one switches because there’s only one ISP.
shoutout to Andrews & Arnold, best ISP in the uk. I called to stop using them because I was leaving the country forever and they were like “good, what else do you want?” MFs gave zero shits and gave great high speed service.
if you want to listen to 35 minutes of annoying music, press 1. If you want to get insulted personally by an operator stay on the line
Every 5 minutes, at max volume:
YOUR CALL IS IMPORTANT TO US. ALL AVAILABLE OPERATORS ARE HELPING OTHER CUSTOMERS. PLEASE STAY ON THE LINE.
2 minutes later:
DID YOU KNOW <COMPANY> IS WORKING TO SAVE CUSTOMERS LIKE YOU MONEY? UPGRADE YOUR PLAN TO ULTIMATE TODAY AND SAVE! YOU CAN ADD BASIC CABLE TO YOUR INTERNET PLAN FOR FREE FOR 3 MONTHS. MAKE ANY SOUND AT ALL TO LEAVE THE SUPPORT QUEUE AND SPEAK WITH A NEW ACCOUNT SPECIALIST RIGHT AWAY.
returns to playing compressed elevator music through an old can
The only reason I take their customer service up my ass is because it always sucks no matter what ISP I use.
The only reason I do it is because I have no other choice. For me it’s either suffering with Comcast or using extremely shitty DSL (which is too slow for me to do my job properly). I live in a suburban area, but for some reason, my neighborhood has only one high speed option. And I know there are plenty of other people all over the country in the same predicament.
Not in NYC. Spectrum is my only option and they are flaky as hell
File fcc complaint.
I’m sure the new orange flavored head will get right on it
All infrastructure should be owned by the government
Or at least community cooperatives. Having no voice or say in how your fixed infrastructure is operated is asking to be exploited
My ISP’s customer service is spectacular. It’s literally THE reason I’ve stuck with my ISP the entire time I’ve lived here. Well, that and the fact that they’re the only option.
I’m gonna have to sue whoever said that to deal with the whiplash from my doubletake
The reason I haven’t switched is because I have no real alternatives. I could try a wireless service, but it would likely be a downgrade as signal is not the greatest in my area.
