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They really need to stop calling it a tip. It’s a bid for service.
Stop using DoorDash and other delivery services. They’re a huge scam and you end up paying double for cold food that someone might have tampered with.
This. They are predatory to their drivers, their customers, and the restaurants they almost blackmail into using them. Awful awful company.
The trouble is in England if you don’t use deliveroo or whatever, the only food you can get on takeaway (delivered or collection) is kebabs or pizza. The main restaurants tend not to bother with their own takeaway.
Realistically, how far are you from the shops? And would it 1. Take any longer for you to just walk there to pick it up? 2. Do you often NEED to save the extra time it takes to get there and back?
If the answers to both are mostly no, then just don’t use delivery and call ahead and get pickup instead. Going for a walk is great!
I used to live 25-30 minute round trip from the shops, still never ordered delivery because it’s not any faster (usually slower), not sure why people are willing to pay extra for it, and screw over the restaurants in the process.
Would actually like to know other’s point of view on this.
Where I live it’s about £2 more on a order of any cost. That’s not even close to being double, especially with a minimum spend of £10
You should check the price of the food on the DD menu isn’t also higher than the price on the regular menu. It may be a 2$ fee, but I’ve also seen higher per item prices.
Yeah, Uber eats is about 20% more expensive per item on the menu, though I am sure it varies.
The restaurant probably sets that price. Not only do delivery services ask for fees and tips from you, the customer, they will also take 20% of the restaurant’s earnings for using their delivery services. Hence why some restaurants still choose to be on the app for visibility but have higher prices and/or separate delivery and pickup services that they set at normal prices and prefer the customer use instead.
Learned this when I was working for a delivery start up that operated locally and didn’t charge such a fee.
Makes sense. I don’t blame them. Uber is a leech. A super convenient leech.
Still not even close to double
Indian take out for my wife costs about $44.
The same items ordered on the delivery apps comes out to about $56 and then after fees and tips is roughly $80.
I wish these companies were only $2 more expensive than just going to the restaurant.
Holy shit America is so different
Well hooray for you? DD and GrubHub fees easily double anything I order.
Turns out some places are different. Weird, right?
Are you ordering directly from the restaurants?
No. Clearly deliveroo in UK is wildly different to American delivery services.
Yeah there’s comments are from the US it seems where there lack of regulations have resulted in an… advanced pricing structure. To put it mildly.
I’m just glad I don’t have to live in that country, judging by the quantity of downvotes theyre very upset about this discrepancy
My experience using DoorDash and Uber eats is in the 2x range for costs. When I switch to pick up or order directly, it’s always about half the cost.
This clearly differs wildly between countries. It’s just not this way at all on europe
Thanks for the input, my trusted door dash corporate friend.
Considering I used GBP and door dash is not used in the country which has GBP as it’s primarily currency. You can live safe that I’m not a current door dash employee looking to retain angry American customers
This entire tipping thing is terrible - including for dashers themselves.
It means dashers income heavily relies on strangers being kind enough to leave some extra.
It means customers are gonna feel bad for not paying more than their order amount (and they probably will pay the tip)
It means company can employ slave labor for extremely low pay and still have people willing to do this.
Tipping benefits only one party - the companies. We need to stop it.
correct on all parts, it pits dasher against customers. also these companies are still not profitable. that should tell you something.
the truth is that the business model just doesn’t work. if you want to pay drivers actual living wages, delivery fees would have to be more than 20 dollars for each order.
I don’t use door dash much but I’m pretty in Canada at least there is a mandatory tip . At least there is with skip the dishes that’s what I usually use .
If it’s mandatory it’s not a tip, it’s a fee, which is perfectly fine and reasonable for a home delivery service but it’s not a tip.
I agree. But he’s also wrong. Tip is not mandatory. If you want you food in a reasonable time frame however, it’s a good idea.
Stop fucking using these extortion apps. Drive your lazy ass to the shit food station yourself.
“I’m going to the shit food station, you want anything?”
Why do you just assume everyone can drive? Plenty of people either don’t have a license or don’t have a car.
It’s definitely true that ignorant people ignore the fact that people with disabilities exist.
Where I live every major grocery store provides free assistance to people with disabilites who have trouble to shop.
Extortion companies like Door Dash are not the solution.
You realize a take away is a lot different from shopping for groceries, right? What you have said isn’t relevant and isn’t a solution. There is no perfect solution for people with disabilities under capitalism because capitalism is incompatible with the needs of disabled people. It’s also not just about disabled people. Not everyone can afford, wants, or needs the most dangerous and environmentally destructive form of transportation in common use.
Edit: also not all disabled people can cook or have the energy to cook. Heck, most non-disabled people like to get delivery once in a while.
Well no. Where I live nearly all grocery stores sell meal kits, heat and eat food, and hot meals.
While that’s great you’re essentially saying disabled people shouldn’t have take out because you don’t like delivery apps. Not everywhere and in all countries are shops going to provide those services.
That’s an irational conclusion to draw from my statements.
and yet somehow we’ve survived as a species this long. how in the world did we make it without door dash?
That’s not at all a response to what I said. Does it hurt you that much to admit that maybe something you don’t like has a use? Or can you just not live with the idea of not having a car?
it has a use for useless people.
You are one salty guy huh
Not as salty as the food from places you people order take out from .
You’re saying this to someone who can actually cook as well. Sometimes you just want delivery. Businesses are even allowed to use their own delivery services with these apps. It allows a standardized way to order food without having to deal with random paper menus and badly designed websites.a
I’ve used these apps – when I was quarantining because I had Covid, wasn’t in a state to drive, and needed food.
I don’t use them anymore, but these types of apps can fill a “need”.
yet SOMEHOW the world got on just fine before them. weird how that works.
The world got on fine before the internet too.
It did. the internet is a blight on humanity.
Why? Who’s holding a gun to the head of these drivers and forcing them to work for this gig? The onus isn’t on the customers, it’s on the drivers.
We should really not be normalizing calling money paid in advance to not have your food arrive late/cold a “tip”. It’s extortion.
Tipping culture in America is fucked beyond belief. Pay everybody a fair wage and let’s get rid of tipping so nobody ever has to deal with this bullshit again.
Exactly. I completely stopped using those food delivery services after the initial lockdown during COVID. They can almost double the price, can get cold food, and the drivers can be rude if they don’t feel you’re tip is adequate. It’s simply not worth it for me.
I stopped ordering from these apps because I got tired of watching the driver take my food on a tour of my city and having it arrive cold and wrong.
The last time I went to pick up my food from a restaurant I saw a dasher standing outside a restaurant staring at his phone with food in his hand, I went inside and while I was waiting the dude came back in, dropped the food and asked for another order because the one he took wasn’t tipping.
Fuck this system and fuck these apps, pick up your own food (if you can).
I had a local burger joint call me up to tell me that the our food was currently, and had been with the driver for the past 30 mins. They knew this because the guy decided to have dinner in the parking lot after picking up our order so I really try to avoid now
I’m starting to wonder if all that are symptoms of a company using information technology to it’s most powerful extent.
Services like Door Dash couldn’t exist at the current scale, speed, and service without the internet and highly capable phones/laptops/whatever in everyone’s home. It enabled this kind of gig economy service to come out of nowhere, build very rapidly, and disrupt the market before the law or even social norms could ever hope to step in. But as a consequence of all that, the owners cannot help themselves, and continue with their “Greed% speed run” of running a company straight to its conclusion. Every mistake, every error, every bad take, it’s all accelerated right alongside the good stuff. It’s like enshittification on amphetamines.
I used DoorDash today and the add tip screen said that 100% of the tip goes to the driver. I know they got a lot of bad PR for stealing part of the tips some time ago and had to make public statements about improving their policies. Are we saying that even after all that, they’re just outright completely lying?
Before they also said the driver got 100% but behind the scenes they were essentially subtracting that amount from what they were going to pay the driver originally. Thus they could claim the driver got 100% of the tip while still pocketing the value of it.
no that is the truth, what it doesn’t tell you is that the drivers are paid like 2.50 to 3 bucks per delivery. so tips makes up the majority of their earnings at this point.
I don’t think anyone can outright say that they’re lying with any amount of certainly, but it would be very very far from the first time a company got caught in a scandal then just lied about how they’re going to fix it.
I don’t understand why people want food delivery… It is kinda expensive and I don’t get it unless there is a significant discount.
People place different values on time, money, energy, etc. Just because you find it too expensive for the effort, doesn’t mean someone who has more money and less energy would make the same judgement.
Sounds like you’re telling me that everyone doesn’t share my exact thoughts, beliefs, and opinions. That’s crazy, sir/madam.
That kinda talk will get me shot!
In general fast food and restaurant food are overpriced compared to home made food, and the working class often don’t have time between locations during the day. Also, like 40+% of the population in many developed nations are elderly now.
The reason people splurge on greasy junk food covered in sauce is never because it is a reasonable option, but because it’s an option our monkey brains are willing to make the most sacrifices for.
Democracy at risk? Earthquake destroying homes? Drought threatening thousands? Sure we could pitch in $5 for that, or instead we could get the Large meal and an extra Fries…
EDIT: I think my hypothetical was decent and important, but I don’t want anybody to feel ashamed to eat. Enjoying food is necessary for happiness and abstaining from so can be detrimental to mental and physical health.
Is it that hard to understand that some people just value convenience?
I think its handy when I’m sick. Just last week i got delivery because i felt so shitty i could barely get out of bed.
Some people have family and/or work obligations and can’t just fuck off for an hour to get a cheeseburger.
They get 100% of the tip, it’s a legal requirement. The scummy part is the company does this to give you the opportunity NOT to tip, and therefore subsidize the food for shitty people.
Just in case, the few times I have ordered food, I put a dollar or two tip in the app, and add a note saying I’ll give them a cash tip. Usually I’ll give them a 2-4 Dollars more depending. If you’re using these services you need to tip, that’s how they make their livelyhood and feed their families.
It’s a scummy business, and you should definitely try to avoid using it unless it’s your only option for some reason. Your order will probably be at least $30, but do you know how much spaghetti you can make with $30??
It’s worth noting that drivers don’t see the notes until they accept the order.
I used to do the same as you until I dashed for a few months to make ends meet.
I can also tell you that some orders literally cost drivers money to make when the tip is too low. I’ve had countless 25-30 mile round trip orders that paid out $6-7 because the person didn’t tip. I passed on those orders because I would have been paying to deliver them. Drivers need to make about $0.75/mile driven to break even, and most look for $2+\mile. I now look at the distance from the restaurant and tip $2/mile for the one direction. But I’m also in a place where they’re pretty likely to get another order pretty quickly and don’t need to make it a round trip.
The problem really rests with DoorDash and Uber Eats for not paying enough. They recently dropped the base payout to $2/delivery, which will never not cost the driver money. It’s absurd and incredibly shitty how they choose to offload the responsibility of paying their drivers into the customer.
That is a legal requirement. But myself and others got a settlement from Amazon after they stole our tips for years. I got a check for $790 that they kept from me. I dunno if DD ever got caught doing the same, but businesses do try to get away with this stuff.
Can they reduce hourly pay based on tips received, as a loophole?
No
What I do:
$0 tip
In the special instructions: “Ring doorbell for cash tip. Do not just leave at door”.
Traffic in my area is awful so I always tip $20 no matter the order. Sometimes that comes to almost an 80% tip but a) I know it goes to the driver, b) I don’t have to drive in that shitshow, and c) I reward a driver for actually reading the special instructions.
Is it even convenient at that point? I don’t know if I’d have an extra twenty I can keep tossing out there every time I’m trying to grab a bite.
How convenient should it be?
How much would you pay a friend you see every couple months that is friends with your other friends to go out and buy fast food for you while you sit at home playing videogames instead?
What amount of money would make that feel ok to you?
Assuming it would take more than 2 dollars to feel ok with that, why is it ok to spend less on a stranger doing it? And how much less is ok?
The “that’s somebody’s job, they signed up for that” mentality that prevents so many people from doing what little they can to make that job suck just a little bit less at often times nearly no cost to themselves, like not clearing their trays/garbage at a fast food place, or leaving all their stuff at their seats in a movie theater… it’s such a pervasive mentality, “I don’t -have- to do it, so why should I?”.
Do you want to live in a world where people are nice to you, well too bad, cuz they don’t -have- to be. As long as that mentality persists, we can’t have that world. Doing things you don’t -have- to do to make someone else’s life just a little easier, is the foundation of basic kindness.
Maybe I’m wrong. I think you’re misunderstanding the person you’re replying to, and I didn’t not get from them did they find it inconvenient to pay a stranger more money because it’s a stranger, just saying that they find it to be inconvenient to spend an extra $20 on top of the meal anytime they want delivery and it would probably be better off to go pick it up themselves or make food at home which is what I do. Haven’t ordered delivery in months because it’s such a waste of money.
That person also never said anything about how “that’s somebody’s job and they signed up for it” and that was you that brought that into this mix. I don’t know why you’re getting so offended or pissed off about that comment. They’re just saying that paying an extra $20 for delivery is inconvenient and costly.
If you are a driver and you make money from doordash or Uber, you might want to consider getting into a different line of work because those companies are just scamming the hell out of you and there’s no need to be so defensive of them.
Hmm, maybe I have to change some wording. That is not at all the tone I was going for, I’m not angry or anything like that. And certainly not trying to direct anything at one specific person, or defend any terrible companies doing the things I specifically am saying shouldn’t feel comfortable. I’ll see what I can do to the post to clear things up some.
But I do agree that if you wouldn’t make a friend do something, you shouldn’t feel ok making a stranger do it, do it yourself or don’t do it.
The post is not some line for line rebuttal, it’s more of a loose essay based off a hypothetical posit.
If someone tips a set amount regularly they can easily plan ahead.
Then don’t? They’re not saying everyone needs to shell out $20 for every order…
Did you weigh that $20 against all of the effort that you would need to go get your own damn food? You are paying for convenience! If you want a good deal don’t pay someone else to do your work for you.
No way is driving 5 minutes to pick up food in town worth an hour’s wage to me. And on top of saving me fees and tip money for myself I will get my food faster hotter and fresher and it also won’t smell of cigarettes. I do not order delivery at this point. I only pick up or make food at home. Delivery is a waste of money
Removed by mod
Don’t you have to accept the order before you can read the special instructions?
Yep, and I can also drop the order.
Oh, that’s a good way to get them to ring the bell. I tried making them ring the bell other ways, but they never do. Uber Eats has a feature where they need to get a code from you to prove they handed you the food. I had several drivers leave the food at the door and then text me, asking me for the code. Fuck off
It’s worth noting that drivers don’t see the note until after they accept the order. There’s a good chance your food takes longer to be picked up because of your $0 tip.
Better to put the tip in the app, give cash, and then adjust the tip back to $0 after the delivery is made. Just communicate that with the driver to avoid confusion.
They do get the tips.
How much of it?
Idk about door dash, but my son was delivering through Uber and he got all the tips for his deliveries.
As someone who delivered DoorDash this past year, I can confirm that drivers get 100% of the top. I had a bunch of customers ask me to verify and it was always accurate. I’ve also confirmed with a number of delivery drivers that brought me food.
Fuck tips
For tipping countries like the US, the driver would only get a “has a tip” notification on the order (if they get any information like that at all!) so they can decide. There is no way the driver can see that there is a $40 order with a $4 tip, or a $40 order with a $16 dollar tip. Orders would be ignored all the time, and the service would fail.
Oh, and if they did get a “has tip” flag for the order, then customers could just game it, by selecting “add tip” and setting it to $0 or $0.10 or something so their order gets that “has tip” flag!!
Here is AU, there is no tipping, so the drivers get paid like normal people. None of this work for tip bullshit that seems to have survived this long in the US, its incredible that it has gotten this far. Now the US get asked for tips using self-service machines, that is the height of lunacy!
I tried Instacart (United States). It tells you exactly what you will get paid before you accept an order. If the tip was more you will see it. Basically if you order Tylenol and 5 other items it will say the Store Name, 6 items, Total payout. (And distance) When you arrive at the store you get a list of the items, and the isle number/shelf if it is available. You scan each item into the app for it to be accepted, if the item is not the same code, it will make you send a message or alternate possibility to the orderer. And they approve/deny.
Long story short. You 100% know what you are getting paid before starting so if 1 order for 6 items says you make 20 dollars, and another says you make 6 dollars. The 20 dollar order will be accepted first.
All this and these motherfuckers still can’t find basic shit in the store? Instacart is the most expensive and least efficient company I have ever used for product delivery.
They fucking suck to work for too. The shoppers probably don’t bother to look very hard because of the insane time limits they expect you to meet, just to have you sit in a parking lot for another hour waiting for orders in a supposed “hot spot” at Kroger that regardless is gonna have you drive across town to a fucking nino salvaggio or something you didn’t even know existed in that location.
That’s probably it. Still, I can’t justify the insane markups when stores have their own services for pickup/delivery now without them. They rarely get things wrong, and with current food prices, that markup is unjustifiable.
Yep, that is absolutely fair. The whole service is a scam on every end, no matter how you interact with them.
Yep, that is absolutely fair. The whole service is a scam on every end, no matter how you interact with them.
The order actually does show how much tip comes with it. The system feeds each dasher based on their acceptance rate of orders…so if you accepted an order with a low tip, your position in the queue would be more likely to get the orders with larger tips than someone who turns down orders with smaller tips all the time. Naimsayin?
This comment seems pretty good, can I get your cash app info so I can tip you for it?
You’re welcome, CashApp havent rolled out to Australia but you can tip me directly via my bitcoin wallet though: 12345X#6514421B
I don’t have Bitcoin 😔
you don’t know what you’re talking about do you. why did you even bother typing all this up if you don’t know shit.
the drivers are paid more or less constant and they can see the total payout and mileage. an order that doesn’t have tip attached will slowly increase in payout until a driver takes it. so those orders tend to be slow.
orders do get ignored all the time and people complain about cold food all the time too.
Reason I don’t use these services is the tip is expected in advance. Bring me my food hot and in a timely fashion and I’ll give you a good tip. I’m not paying you ahead of time to take too long bringing me cold food. I’d rather pick it up myself.
Ubereats lets you set the tip after the delivery. afaik the others don’t.
Should be illegal to prompt a tip before services are rendered, including at those POS machines that ask you up front to tip even a small amount.
So little of that is actually under the control of the courier. I did that for a little bit, and generally the drive from the restaurant to the customer was the shortest part. You get an order for a restaurant that hopefully you’re close to, but maybe you aren’t. You get there and maybe the food is ready, maybe it isn’t. Maybe it’s been sitting on a shelf for half an hour. Maybe traffic is heavy, maybe the GPS gives you shitty fucking directions. Maybe you ordered from the wrong restaurant and instead of being 5 minutes it’s 20. Sure, there are shitty couriers, but 9 times out of 10 your food is cold or late because of circumstances outside of their control.
While I know many don’t. I always take that into account. I keep tabs, and usually only raise a stink if it is obvious my order was taken for a ride.
Damn, tips used to be given after a job well done not before.
Tips may have been that way a hundred years ago but I’ve been in the restaurant industry in the US for over 15 years, and for the duration tips have been used as a means to offload labor costs to the customer. They are not optional for the majority of people who work for tips, they are the difference between paying bills and not.
The practice is antiquated and should be completely removed as the standard way to compensate restaurant workers. But the thing that anti tippers always seem to miss is that the labor costs will still be there and the owners are not going to take it out of their cut. The menu prices will per force go up when companies get rid of tips. The same people will be complaining about that just as loudly, I’m willing to bet.
As I said in another comment, it’s a bad system, but if you don’t tip, you’re a bad person.
labor costs will still be there and the owners are not going to take it out of their cut
That’s where you’re not only wrong, you’ve become part of the problem by claiming that.
Amen, there are so many places in the world where you can directly compare pricing and see that not only is it usually cheaper when this horseshit greed system isnt involved, but the customers/workforce is happier with the end product.
That said, if you do not tip in the US for servers/employees not compensated, you’re an asshole. Boycotting the person trying to feed themselves rather than the company as a whole only makes a difference in that it makes you more of an asshole.
Yes the correct and honorable thing would be for the employer to absorb the costs but this is America we’re talking about. We’re currently going through record inflation almost purely because of corporate greed. These companies saw an opportunity to blame their massive price increases on COVID/labor costs/ materials cost even though these are only small factors. Yet year over year they’re increasing profits. I have zero doubt that if they switched away from tipping systems that they would use that to falsely justify price increases.
They very well might here. But I think it would be a win. I worked in US restaurants for a long time in many positions and think it would be a win for the customer and employees. Customers, it would be an upfront cost, and you wouldn’t have to worry about whether your server can eat although they serve food all day every day. Employees, get to eat and know for sure they will be able to later. If the consumer is paying that cost regardless, might as well codify it.
the prevalence of iPads with 20,22,25 percent tips for a coffee is having me question the entire practice for sure.
im also seeing reataurants operating server robots now. for those I only tip 10%.
I think it is somewhat better than people who pay workers directly. Cutting out the owners is good; tipping isn’t a sound system, but overall, not paying via a middleman (owner) seems like the best path.
That’s just the opposite of how tipping is supposed to work. If I’m happy with the service, I’ll tip (and I’m far, far from the US - in a place where you don’t get frowned upon if you don’t tip) - and by “happy” I don’t even mean something extraordinary - but I can’t know if I will be happy in advance. Moreover I’d prefer tipping in cash as opposed to through an app - this way I know the money can go directly in the worker’s pocket, not in the company’s.
You’re right, this isn’t a tip, this is just paying for the quality of the service.
Its effectively paying protection money.
Would be a shame if your order came in an hour late. You know, a few bucks would make Vinny here a lot happier. The happier Vinny is, the less likely something bad happens to your order.
Shrug, I tip decently. But I don’t mind free food. As someone who gets delivery 1-3 times a week. I get 1 or 2 free meals a month, because they take “side” trips. (the tracking programs they use are great!)
They often start out with “all we can offer 5 dollars off your next meal”… And I counter with “I had to throw the food out, I’m happy to send you screenshots of their route going 15-30 minutes out of the way”…
The problem, at least where I live (Montreal), is that for anyone in the service industry, your taxes assume you got at least 15% tip (or at least for waiters)
This is true in the US also.
