taco bell in particular is embracing the kiosks and it’s wonderful. they have signs in the lobby saying ‘order at the kiosk’ even. and why wouldn’t you? why do people in the US have this pig-like stubbornness where they must have a human stand there and ‘PeRsONaLIze tHE iNtERacTion’ or some shit
Because I don’t want to be bombarded with ads and “did you consider this offer” shit and take 5 minutes to use some usability nightmare? Because I do not want to touch a greasy screen that 362 people used today without washing their hands after taking a shit?
Because I do not support corpo greed that will not rest until every employee has been fired?
Why should I have to do everything myself when I’m at a commercial establishment? Why is interaction with a human a bad thing? I absolutely hate self checkout for the same reasons. Quality of service is valuable and humans benefit from interaction.
i just want to pay cash, otherwise i prefer kiosks… but i see a future of hostile, nagging UI design…
like at some stores self checkout, you have to click 80 different confirmations and give your phone number, email and social security number…
There was an article published last year, maybe the year before, where they tested the touch screen kiosks in McDonald’s. Every single one of them has traces of faeces on it.
Even if that wasn’t true, it takes me significantly less time to tell someone my order than to scroll through however many sub menus the restaurant has decided to put their food into, and then select the options for each item and add it to my basket, then check out.
Having to crawl through multiple menus to order is not that big of a deal for restaurants. They don’t value your time, they value their staff time (because they have to pay for it). There is probably very little ongoing cost to double the number of order kiosks while every additional human taking orders needs to be paid minimum wage. The restaurant owner watches with hate as their money slowly melts away while you decide if you want pickles, fried onions, and jalapenos on your burger.
taco bell in particular is embracing the kiosks and it’s wonderful. they have signs in the lobby saying ‘order at the kiosk’ even. and why wouldn’t you? why do people in the US have this pig-like stubbornness where they must have a human stand there and ‘PeRsONaLIze tHE iNtERacTion’ or some shit
Every US McDonald’s I’ve been to for the last…5+ years has had the kiosk system.
Because I don’t want to be bombarded with ads and “did you consider this offer” shit and take 5 minutes to use some usability nightmare? Because I do not want to touch a greasy screen that 362 people used today without washing their hands after taking a shit? Because I do not support corpo greed that will not rest until every employee has been fired?
“BUt I LiKe tOucHy fLaSHy SCreeNy!!”
What are you, morons?
Why should I have to do everything myself when I’m at a commercial establishment? Why is interaction with a human a bad thing? I absolutely hate self checkout for the same reasons. Quality of service is valuable and humans benefit from interaction.
i just want to pay cash, otherwise i prefer kiosks… but i see a future of hostile, nagging UI design…
like at some stores self checkout, you have to click 80 different confirmations and give your phone number, email and social security number…
The auto kiosks in Japan take cash and they are also mechanical and not touch-screen based (at least in most stores). They are tactile buttons. :D
That’s why you have GDPR.
There was an article published last year, maybe the year before, where they tested the touch screen kiosks in McDonald’s. Every single one of them has traces of faeces on it.
Even if that wasn’t true, it takes me significantly less time to tell someone my order than to scroll through however many sub menus the restaurant has decided to put their food into, and then select the options for each item and add it to my basket, then check out.
Having to crawl through multiple menus to order is not that big of a deal for restaurants. They don’t value your time, they value their staff time (because they have to pay for it). There is probably very little ongoing cost to double the number of order kiosks while every additional human taking orders needs to be paid minimum wage. The restaurant owner watches with hate as their money slowly melts away while you decide if you want pickles, fried onions, and jalapenos on your burger.