Start with your family chat or something like that! With snikket.org and the like you can even host your own!
Like so many brands they don’t understand the underlying people and culture. Not saying this is easy, but like ffs just be a little bit courageous and make a very sturdy, repairable laptop, it doesn’t need to be 3mm thin. Specs don’t even matter that much, many thinkpads have horrible specs and are still loved.
Is that party any good?